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Taaris Phone log by mdes718  91 views
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DateTime
TypeLogged byWho IssuePhone #Follow up Follow up date
09/14/09
09/15/09
09/15/09
09/15/09
09/15/09
09/15/09
09/16/09
09/18/09
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09/18/09
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09/22/09
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10/01/09
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10/01/09`
10/01/09
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10/02/09
10/209
10/06/09
10/07/09
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10/08/09
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10/092009
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10/09/09
10/13/09
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10/14/09
10/14/90
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10/15/09
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10/19/09
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10/24/0902:50:00
10/24/0902:54:00
10/27/09
10/27/09
10/27/09
10/27/09
10/27/09
10/27/09
10/27/09
10/27/09
10/27/09
10/27/2009 & 10/28/09
10/28/09
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10/28/09
10/28/09
10/28/09
10/28/09
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11/09/09
MDPauline GrillosNeeds her profile updated917-836-4690Maria09/14/09
MDSholmit HirschForms: questions 1. Where are the forms for parent communication? On the printer survey dees not take phone #cell 914-450-5977Sent to Michael Stoff. Question 2, I did not see an issue09/15/09
MDJames DeLiseTarris questionsand eligiblity515-640-2073Referred to Michael Stoff
MDMelissa O'strollCan not liog in917-647-9318Fixed by MariaCalled and fixed
MDDiane GrantCalled Evette first, then tech. Issue with the eligbilty list in her schools plus 15 others. Is iReferred to Michael Stoff
MDMichael McMannonPrinter issuesSpoke to Michael at the training, Problem solved09/16/09
MDChristine LeeIssue with groups917-358-4852LM on VM for Ms. Lee09/16/09
MDSharon StatterIssue with logging on718-739-0011Maria: Reset password09/18/09
MDStefanie WeissIssue with Janet id and user nameMaria: Reset password09/18/09
MDMartha MandelQuestion re printingMaria: Answered via email09/18/09
MDMargaret MalioneyAnswered via email09/17/09
MDJoan BroadmanCan not log in917-777-9477Answered via email09/17/09
MDPat CreeganIssues with the "I GroupReferred to Michael Stoff andSaeer Butt
MDMonica McCleanFrozen computerFollow up via email, mailbox full10/01/09
MDEvelyn Intrater??516-482-4898No follow up yet
MDShily Tagridcan not log in516-776-6749Maria: Answered via email10/01/09
MDJason FinegoldActivity log problemMaria: Answered via email09/17/09
MDAmy JacobsonSaint Frances Cabrini: Wrong list718-771-8716 or 37-463-1263LM on voice mail, and follow up with an email10/01/09
MDJustina InteuCan not log in646-662-2727Checked her account, she is able to log in and creat groups
MDDebbie DolanProblems with Group E718-882-4576No follow up yet10/01/09
MDImmmaculata NgwanaCan not delete group popupsEmailed
MDChristine DiStefanoSome issues with symantecEmailed10/01/09
MDLeslie WinthropTarris questions _ and eligiblityReferred to M. Stoff
MDMartha MandelPrinter issue: She resovled it herself. Still issues with students917-673-3231She solved it-- However, she is stll is having issues with students needing approval10/01/09
MDSofia FossetSophia is having issues with her broadband connection347-351-2302I spoke to her at length to try to fix the issues, howver we wer not able to. I will follow up with her this afternoon at 4pm. Emailed M. Stoff and E. Gonzalez that this computer may need to be swapped out10/01/09
MDHelp DeskThe help desk is confused with numerous phone calls they are recving5100Referred to M. Stoff via email10/01/09
MDBenyamina BHaving issues becuase her school name changed. Students from the old school are not appearing in her new school917-664-228Follow up via email 10/01/09
MDDanielle SteinerNew Math teeacher: NO PROFILE association in TAARIS or with BNPSFollow up with M. Stoff
MDNina KossmanNina has left many messages regarding 13 students who need approval, I believe this issue was solved. She has also doucmented her issues, as requested in the TAARIS FAQ area. In addtiion, she now has another issue which Michael and I have recvd in email917-698-0153Referred to M. Stoff10/01/09
MDTim AcolseSolved his own issue10/01/09
MSPat Campbel914-844-9262Follow up via email10/01/09
MSPeri LymanCan not enter some of her students516-967-7342Follow up via email10/01/09
MSShiily TagridConflict on one of her groups516-776-6749Looked into this issue, and fwd email to Saeer10/01/09
MS
MSLynee SmithProblem setting up printerPhone call for 30 minutes.
MSNina KossmanQuestion about submitting groups
SR & MBSophia FossettReplaced her computer--no Verizon
SRFran GrassoQuestion re hardware--blank screen914-629-9395Called--colleague assisted--issue resolved
SRMichelle FrancisWants to drop off computer--hardware917-648-0484Wrong #--George Mulbright v-mail; Jeff Sawyer--Verizon had visited her-said replace computer10/8/09 replaced computer
SRDebra DolanWalked her through Broadband Connection & Printer installation718-882-4576Solved problem by using old laptop in one school10/08/09Anwered quest.. about approvals
MBNina Kossmanneed students approved917-698-0153Sent info to MS for CoraLee10/08/09
MBJoann BarnettLabels do not print properly516-375-0783Left message that office is working on matching labels.10/08/09
MBFatai BowlaUnable to input Taaris908-922-5402left message if she still had problems to call the office. MB walked him through deleting and recreating groups for extended day.10/08/2009;10/13/09
MBEsther ReifmanMost of list is missing917-597-3785Left message explaining that children who are not eligible will not appear on list.10/08/09
MBNina BartfeldEx Da issues & DOE Email issues718-490-2790Left message explaining DOE helpdesk for DOE e-mail issues. Call on Tues. for Ex Da help. MB spoke--second call--solved issues with extended day and deleting groups.10/13/09
SRMichelle FrancisReplaced her computer--Broadband issue--installed printer917-608-8404No follow up needed
AHJoan barnettQuestions regarding monthly report groups and programs on Taaris516-375-=0783Not sure if she is programed in the right schools?????MAYand SHERRY please FOLLOW UP
AHMaureen-St. PaulSchool is not attached to TAARIS system at all646-331-6360Follow up with M. Stoff10/28 MD- I believe that with the profile updates this information is updated.
AHChristina DeStefanoCannot delete group-TAARIS347-721-5462May and Sherry please follow up10/28May and Sherry please follow up
AHDebbie DolanSpoke to Sherry regarding problems, tried instructions still does not work, battery not working, not recharging, screens goes blank and printer issues718-655-6587I am visiting her on Tuesday.10/28 I thinks she is still having issuses
AHJudy MetzgerPrinter not working at all917-710-2042May and Sherry please follow up SHE CALLED MANY TIMES. I will probably visit the school NEXT week.--SR called and left v-mail.10/13/09
AHLavern Parristrying to delete group and is unable to delete516-507-2252I had a long conversation with her. Problem sovled10/09/09
AHJeanie O'KeefeHaving trouble creating students and deleting groups917-2507075MB left detailed v-mail--will call again. MB spoke with Gina and explained if child does not appear that child is not eligible. Also discussed correcting her Monday school so she can enter students. Notified Michael and Maria.10/13/09
AHShaun Sarellosent email to michael or maria regarding having problems with printer, do not have icon on the page would like to come down to the office to see if these problems can be fixed on the computer and labels do not match718-370-0477Had conversation with Sean Cyrillo. He will call back10/09/09
AHTerry MartinHaving trouble with Printer347-400-7748SR spoke with Terry--issue resolved.10/13/09
AHMaureen Scanlinspoke to maria about loading students onto TAARIS have not done it yet please advise how to load student on to systems646-331-6368Follow up with M. Stoff10/28 MD- I believe that with the profile updates this information is updated.
AHShielaadding a group to extended day and cannot get the names into group because the same name are in another group914-636-2321 (Home) 914-527-4547 (work)MB spoke with Sheila--explained how to delete groups and create ext.day groups.10/13/09
AHJoan (not barnett)cannot get into mobile broadband and virus update having trouble with that347-403-1002MB left messaged re connecting to Broadband and updating Symantec.
AHBenita-St. Anthonyprinting group and forms and the printer completely stop working, printer say memory lost.917-659-6407 or 718 659-6407May and Sherry please follow up10/28 May and Sherry, HAVE her contact the PRINTER #
AHPeggy Jordan-St. MaryHave a few question regardign TAARIS845-596-4585MB left v-mail--will call again. MB spoke with her--discussed deleting group so top sheet reflects correct minutes. She will call tomorrow to redo ext.day in next school with MB.10/13/09
AHJoan BarnettF.Y.I. sent group without Per Diem codes516-375-0783???
AHJanicetrying to reschedule her class group in TAARIS, when she does that it delete the other group.347-615-1832MB spoke with Janice re scheduling groups--she will call back re deleting groups.
AHShayne Manzel'Fontekhaving trouble with TAARIS, students are listed but are not appearing on group list917-604-3289MB--Shayne concerned about two students who did not appear on her list. MB explained they probably were not eligible. Shayne will speak to her supervisor re this.10/13/09
MDAmy JacobsonHaving issues with printer347-463-1263SR spoke with Amy--no current printer issues.10/13/09
MDCarol GoldbergStill Wiating on schools to be in system516-729-9768Follow up with M. Stoff
MDEillen KorbyMany calls for Eillen. regarding K students917-428-9001Solved issues on phone10/09/09
MDEsther ReifmanIssues with HS and scheduleFollow up with M. Stoff
MDJudy MetzgerPrinter issues: Check this to see if it was logged earlier.917-710-204210/13/09 AM --SR called--left v-mail.
MDIllene ReichPD teacher: Can Not connect to the internet. Needs instructions on broadband and how to connect917-751-1260May and Sherry please follow up
MDJames DeLiseEX Day issues.516-640-2473I will deal with these on Thurs10/09/09
MDJoyce WarsoffCalled numerous times, EX DAY issuesProblems solved10/09/09
SRCarol GoldbergTrouble with printer516-729-9768Spoke with Carol--Walked her through reinstallation of printer--still not printing. Perhaps a cable problem?? She will ask colleague and helpdesk and get back to us either way. She called--printer is printing!!10/13/09
AHEsther GrossmanExtended group not coming up extended group347-831-7907SR spoke with Esther--reviewed how to create Ext.Day groups--she understood.10/13/09
AHMindy BenjaminCreated a few students--one disappeared to another school646-306-9633May and Sherry please follow up
MDDebra ClarkeIssues with extended day. Will call back--646-269-0957MD-Spoke with Debra. She will review her schedule and call back---
MBPeggy JordanGr.1 student--sister is eligible but he was not.845-596-4585MB checked with Coralee and then approved child; Peggy thanked May because her Top Sheet is now correct with the extended day.
MBGina O'KeefeTop Sheet & Ext.DayTop Sheet worked out but she has 4 Gr.1 students eligible for ESL and Rdg. but can't get them into her groups. MB checked with Evette--said if they qualify for Rdg. & ESL and there is no LAB R score she can take them for reading. MB left message there must not be a LAB R score.
MBSheila DardashtiThanked that her ext.day groups are finally correct; However some Kdg. children grade listings need to be corrected--Sheila will e-mail the names.
MDMelissa CowenEmail full of issues, scheduled for site visit next week will follow up with details
MBShirley CampbellStudents in all 3 schools with incorrect grade.MB changed grades for all 6 students.
SRJoanne Reiss3rd grade child--Our Lady of Fatima, D.30 listed in grade 00.SR changed grade and notified Joanne by e-mail.
SRLouise VillaniDOE mailbox full914-282-8181SR left V-mail--DOE mailbox must be emptied so she can receive e-mails.
SRBarbara KyddEx.day group and total instructional timeSR e-mailed Barbara detailed instructions re creating ext.day group and its relationship to total instructional time shown on top sheet.
SRBarbara De Freitas2 children in wrong grade, 1 in wrong group and 1 showing in Barbara's other school.347-243-0104SR spoke with Barbara--changed grades, Barbara changed group for 3rd child--Child in wrong school was made inactive and Barbara created him in correct school.
MSMichelle FrancisNeeds password reset917-608-8404SR e-mailed Michael;Michael reset password.
SRGail WeinsteinSt.Raymond HS (boys) new 9th graders listed as Kdg.SR corrected in TAARIS
SRFrances ElbaumNo printer in her school.SR - referred her to Michael's memo re closest school with printer; spoke with Michael--he said she can come into office to print. Fran will come in Friday, Oct.16 in the AM.
SRTanya Culverwasn't sure of taaris login--was it same as DOE e-mail and did she need the @schools etc.?917-586-1415SR spoke with her--she realized she hadn't put in the entire e-mail address when trying to login.
SRLois MirkinMultiple ques.re her laptop which was a replacement but she thinks is a loaner.--Lois called: said her laptop is slow and 2 trainers told her they never saw such a slow computer.516-521-2467SR - left v-mail for her to call me re her laptop issues. SR spoke with Lois: told Lois this computer is a replacement and is now hers; Lois was not familiar with Symantec and had never updated; She was not familiar with Dell Touchpad controls and had never adjusted it to her touch; her laptop was not attached to the printer when installation was done, therefore she could not print; she did not know about the Radio card slide switch on the side of the computer and had never checked that to be certain it was on. SR also suggested she delete any items on her computer that were not hers (music, etc.) as they might be contributing to slowing down her computer. SR told Lois she will be in the office Wednesday if she needs to call and Maria will be in tomorrow (Friday).
SRLarry BanksEntering Ext.Day Groups347-668-4990SR spoke with Larry--he had consulted manual and had begun to understand--SR walked him through and e-mailed steps to him from TAARIS FAQ's.
SRHanley SilvermanNeeds to edit start time of Title 1 Colleague Conf.in Daily Act.LogSr went in as Hanley--Michael edited start time for Hanley.
SRDiane RodedHad issues moving a child from a group of 5 to another group because it left 4 in the original group.718-649-0271SR spoke with Diane--she thought she had solved issue by adding 6th child to group prior to moving other child. She will call back if she still has questions but felt things are going well and said the Summer Training was really helpful to her implementation of TAARIS.
SRBob LopezBroadband not on--can't get into TAARIS914-213-1908SR spoke with Bob--Radio switch was off--issue resolved. Also solved other edit issues.
SRAlvaro Passaroflashdrive not able to be read.212-281-7174SR spoke with Alvaro and told him to bring Flashdrive for replacement.
SRJudith MetzgerSeveral issues: grade changes needed; several students in school have same name but different birthdates and grades--computer seems to be recognizing them as the same child and is sending error message that child is already in group. I e-mailed this issue to Michael & Maria; printing labels for small groups of students leaves middle of label sheet with wasted labels. I e-mailed this issue to Michael & Maria.917-710-2042SR spoke with Judy--made grade changes where needed; e-mailed 2 other issues to Michael & Maria.
MBEva Altman3 students--2 needing grade correction; one not appearing on TAARIS ListMB corrected the grades & approved students, however Charles Freedman must reentered in TAARIS. MB sent Eva an e-mail re this.
MBImmaculata Ngwangwawaiting for ineligible students to be rezoned for approval.MB sent e-mail--the dist.is being rescanned for Title I eligibility. Wait until Monday to see if they are eligible.
MBYuta Silvermanstudent in the system but not eligibleMB--must wait for approval--sent e-mail to Yuta.
MBDebra Markwaiting for students to be approved and 2 students entered in wrong school.approved grade 2 student. Made the 2 students eroneously entered in RJJ inactive. E-mailed her saying she had to re-enter the 2 students in St Peter's.
She also had 6 students in the wrong grades at St Peter's which I corrected.
MBMargo Cates 6 students with incorrect gradesCorrected grades
MBAnn KipustNeeded approval & problems resolvedproblems resolved
MBXenia Winfieldconnection issuesproblems resolved
MBNina Bartfeldconnection issues
AHShavon McFlanenpassword does not work718-772-1015IF Shabon Calls again-- SITE VISIT 11/5
AHJanie WhitneyCannot log into computer having trouble with her password718-342-7722X309
AHHanley Silverman-St. Michaelstrouble with his computer718-241-3586May and Sherry please follow--SR called #--it was a Rite-Aid Pharmacy v-mail. 10/20/09
AHMelinda Janowtrying to add on student to system keep getting error-it reads system overflow with exception everytime she tries to enter the child516-650-1796If Melinda calls back tell her I will be visting her next week.
EmailMDNoreen StackVarious issues on an email will follow up MondayEmail
PhoneMDSandra BelleshanIssues with Tarris516-933-3842May and Sherry please follow
PhoneMDLoretta AbrahamLog on issues917-686-4240SITE visit scheduled for 10/27/09
PhoneMDImmaculata NgwanaStudent issues 917-750-2290SITE visit scheduled for 10/27/09
PhoneMDDebra ClarkeTarris646-269-0957SITE visit scheduled for 10/27/09
PhoneAHMiriam ScanlinTaaris-computers need to be activated646-331-6360Follow up with M. Stoff
PhoneAHJeanie O'KeefeTaaris-group she created on Monday is coming up as extended day school which is in correct need to change it917-250-7075May and Sherry please follow
PhoneAHMelinda JanowComputer problem, everytime she entered list of kids computers state system is overload516-650-1796IF MINDY CALLS AGAIN, SHE HAS A SITE VISIT FOR 11/5
MBCarol GoldbergHad students with incorrect year of birth and misspelled last name. Corrected year of birth and spelling of names. Suggested she speak to her supv. about eligibility.
MBEva AltmanPrevious issues were resolved. Charles Freedman not on list.Cora Lee confirmed Charles Freedman had transferred i 4 years ago. She transferred child in NPSIS. Eva has to enter him as new.
MBSheila DardashtiSeveral children with incorrect grade or name misspelled.Edited info and changed the grade of 6 students and the spelling of 3 names.
MBSusan WetterClaimed she was locked out of TAARISHad her change power source and re boot the laptop. She had forgotten how to log on to TAARIS.NEEDS a SITE VISIT---
SRSusan RavenCould not print1-516-455-9896SR walked Susan through connecting to printer and installing printer on laptop using CD. Computer got into loop at first and between shut downs, restarts and process was on phone with Susan more than 1 hr.--She still was not able to print--Maria please call her and she probably will require a visit. SUCCESS--Susan called back to say a tech person in the school looked at her problem--she had the USB cable in the correct printer portal but the wrong port on the laptop--the mouse had been in that port. When they unplugged the mouse and plugged the USB into that port she was able to print. Susan called B
MBInga LamonacaTop sheet issues917-603-6756Her top sheet doesn't tally because she divided her mixed grade into two separate groups that meet at the same time. I tried to walk her through delting sthe group and combining into a new group. She insists on taking the first grade children in the group separately on Thursdays when the second grade is not available. Sent an e-mail to MD MD: Spoke to Inga on phone regarding this. Solved part of the problem.
MBEsther ReifmanChild's name was reversed.Sephora Pinhasov - child's name was reversed on TAARIS
MDLyn CeasarSchools are still not correct. Correct Schools are: Jewish Inst M, T,TH and Beth Jacob W, Mt. Carmel F718-490-6051Referrred to MSTOFF, In additon Site visit scheduled for 11/5
SRBob LopezBroadband connection issue914-213-1908;718-733-6077Spoke with Bob on school phone--Broadband is working; Bob is also thrilled with TAARIS and all it does in terms of the calculations and preslugged forms, etc. He sees that ultimately it will lessen need for repetitive entry.SITE VISIT schedulued for 10/29
SRDonna & BenitoComputer issue917-769-2893Helpdesk had come--couldn't help--sent Dell--they came and replaced all the keys on the computer--now computer is working--printer has list of jobs that hadn't printed so it is taking time to print but all is now working.
SRBenjamina Schrieberlaptop issue 917-664-2884left v-mail
SRClaire Francelaptop issue 718-782-1110only in that school on Monday--will e-mail her to contact me. Claire returned call--her computer only has lines on screen--SR cross-checked with Michael and explained to Claire that first steps are to call Helpdesk and tell them issue is re TAARIS computer and if they come and can't help they will refer her problem to Dell who will come to repair laptop.
SRJoann Reisscomputer locked???718-229-5116left v-mail
SRJohn Amatocomputer problem with login--718-216-7908Radio switch was off--he discovered resolution by looking in Manual--John thanks Michael profusely for getting back to him and for letting Maria visit his school to assist--"she was absolutely wonderful, knowledgeable and capable!"
SRSheila DardashtiNew student creation list--how to find student914-527-4547Spoke with Sheila--May is helping her--she will get the student info to May later. Will approve after she gives me address. Corrected gender of student.
SRJason FinegoldTAARIS pre-screen form issue917-288-8197all is okay now--thank you for follow-up
MBApproved students in Districts 1,4,5,6,7,9,13,14,15,16,17,19,32
SRBenjamina Schriebercannot connect to Broadband917-664-2884SR checked radio switch--had her shut down and remove battery--still not able to connect and cursor did not let her click on connect--she will come in to office this PM.
SRHanley SilvermanSystem overflow message516-241-3586Okay now
SRHoney NeierTAARIS login problem--error message718-583-2344called--no answer--will send e-mail for her to call us.
SRKim WhitePeoples Elementary School718-485-0100left message with school office for her to call re her issue???
MBHS ApprovalsAs per CoraLee - All HS students are eligible for Title 1 services - therefore, I approved all students in grades 9-12.
SRLouise VillaniDOE mailbox & TAARIS log-on issues914-282-8181Spoke with Louise--she cleaned out her DOE mailbox and all issues including log-on have been resolved. Louise said everyone from TAARIS has been wonderfully helpful.
SRAmy JacobsonQues. on schoolwires--students with NPSIS numbers appearing on TAARIS List without NPSIS numbers.347-463-1263Called--left v-mail for Amy--checked with Coralee--
SRJoan GoldbergIssues re adding and deleting students in a group.718-846-8531Called--left message with Ron (in school) for her to call me in office. Joan returned call--at St. Sylvester she needed spelling of student's last name corrected and grade corrected for a different student. This is now done.- - She will call tomorrow for assistance with other issues--i.e. moving gr.5 student from one group to another--she said taaris didn't let her add or delete the child--Maria will visit her 10.27.
MBGilda MateraIssues with students in incorrect grades and incorrect Top SheetEdited the names and corrected the grades of 4 students.Explained how to re-do extended day groups so that the timing will be corrected on Top sheet.She wanted to type info on topsheet (i.e. official school hours, change of schedule etc.)
MBJoanne BazikHad concerns about where to see glitches that were resolved.She suggested updating the TAARIS home page so staff can see corrected general issues at a glance. She also felt printing groups was too time consuming because of always having to back page and the slowness of the system. I said I would bring suggestions to Michael.
SRPauline Grillosre top sheet on schoolwires--not calculating what she thought she scheduled.sent e-mail re her issues.
SRPatricia Kellyre editing items in taaris--on schoolwiressent e-mail re her issues.
MBDiane GrantWanted to meet to discuss some of the concerns staff had.I agreed to meet at her convenience but since many staff members had been in direct communication with us, perhaps the issues had been resolved. She was going to e-mail me asome of the general concerns.
MBPat MurthaAll Saints problems getting William Nugent and Akamee Smith in a group.Sent e- mail explaining that Ex Da group should not exceed 5. William might already be in a different day group.
SRLois Darlingtonissues on schoolwires--pop-up blocker & changing salutation; removal of her first name in letters.Sent e-mail re her issues.--she must enable pop-up blocker to be able to choose salutation; other issue resolved.
SRMartin Teri Chapmanissue on schoolwires--showing multiple activities during parent meeting.e-mailed suggested solutions.
SRLouise Villaniissue on schoolwires--re Top Sheet--Spoke with Louise--all resolved--also emptied her DOE mailbox.
SRApril Sponaugleissue on schoolwires--re ext.da entry
MBPatricia Murtha BrennanStudents not available to her even though she added them in Sept.Michael said he would make them available from his end.William Nugent & Akamee Smith.
MBEva AltmanCharles Freedman not on school listCoraLee had transferred him in NPSIS but our system would not allow Michael to make him available.
SRBarbara DeFreitasgrade corrections and new students that she needs to put into groups.SR checked TAARIS and with CoraLee--e-mailed Barbara with info re the 2 new students; changed grades of students that needed corrections.
SRPatricia M Brennan Murthaprinter issues at olph--it works intermittentlycalled school--v-mail in loop and didn't take message; e-mailed Patricia to call me.
MBShlomit HirschSt Anthony's student still not approvedsent her an e-mail asking for student's DOB & address to confirm eligibility.
pMSEmily LenhardtBroadband IssueDid not leave a cell #10/29 Issue resolved! MD
emailMSJulie StefandlTopsheet calculations
e-mailSRSusan Ravenhow to open attachments--couldn't access Michael's attachment re TAARIS coordinators. I do not have a copy of it to resend to her.516-455-9896Spoke with Susan--she had no time today--seeing groups back to back; I alerted her to usual way to open attachments--she will call me tomorrow when she is on the computer.
SRJudith Metzgergrade corrections for students K to gr.1917-710-2042made grade corrections and left v-mail for Judith telling her so.
SRApril Sponauglecould not connect to forms.schoolwires.net; also had questions re student's personal info.845-392-6422phone kept disconnecting so I e-mailed April re her issues
MBRosemarie ParedesCould not get students into group Q917-750-2399Children were in grades 6 & 8. I suggested she create two separate groups that meet at the same time. The computer will allow that.Needs follow up.....
SRJustina Ihetugrade correction646-662-2427spoke with Justina--student's grade appears correctly
MBGregg LeibAshton Solomon not appearing on eligible listSent an e-mail requesting more information to get student approved. He responded that he would send the info next Mon. when he is in that school.
MBLaura Campbell-LuiStudents from St Marks are on Al Noor's list.Left a message for her to call us to unscramble the students.
e-mailSRSidney Markowitzneeded grade corrections & edits for new admitsCorrected grades and to edit another entry requested additional info. from Sidney--notified him of status via e-mail
SRErika Bertranitwo students with questionable spelling of names awaiting approval that she cannot enter in groups.I e-mailed Erika requesting accurate info for both students so that we can determine eligibility. I also reminded her re need for specific reading scores for a child to be approved.
SRMartha MandelUnable to submit Oct.Monthly Report today917-673-3231Spoke with Maria re this issue--issue should be resolved by end of 10/28/09; left v-mail for Martha on her cell.MD Spoke with Martha, explained the montly calculations--
MBMarguerite DenteShe was having trouble with creating extended day917-841-1242I talked her through deleting a group and recreating an extended day group
MBJosephine Scorca/Shlomit HirschNeeded Amir Windley approvedChecked address with Coralee & approved
SRSidney Markowitzname correction of new admit and monthly report computer function issueSt.Gabriel D30 718-426-7170Resolved name edit issue; conferred with Maria--Monthly Report issue should be resolved by end of day today--Sidney thank us all.
MBGilda MateraNeeded 2 grades correctedCorrected grades of 2 students at Corpus Christie
MBNelva EdwardsSt Anthony's eligibility listStudents do not appear on waiting for approval. The 1 student there is Correema Patterson. When she sends me her address I will confirm eligibility.
SRJoyce WarsoffNeed for grade correction; ques. re TAARIS--also concerned re ITBS testing days in school when she cannot take some groups, makes attendance look lower--can there be a place for comments??? In the paper system they could note things like this; also--in schools where she has several first grades she would like to be able to identify the class each child is in--i.e. 1-1, 1-2, 1-3 etc. Not just Group A, B or C, etc.--any possibility of this???917-576-8118Resolved grade edit issue--I explained the need for TAARIS, being a computer system, to be more generic for all school configurations--some small schools having only one class on a grade, etc. Forwarded her suggestions to Maria. Also gave her a heads up re the Oct. Monthly Report form being worked on.
MBNell EdwardsEligibility listI explained that the system has readjusted and approved many students. She should log back on and see if the students still do not appear. Since she didn't have her computer with her, she will enter the lists and call back on Friday
SRSusan RavenJust got to her e-mails and with assistance opened an attachment--feeling like she is succeeding and wanted to say Thank you for the help--she regards us as her go-to TAARIS people.516-455-9896Thanked her for calling and gave her a heads up re the Oct. Monthly Report.
SRAny Jacobsoncalled re edits to 4 students at Magen David 347-463-1263Edits resolved at Magen David
SRLouise VillaniMonthly Report issue914-282-8181Explained Maria was working to correct this issue--suggested she wait until late this evening or tomorrow --situation should be resolved.
MBGail CucciGrade3 at BSDAAs per Evette, I approved the new students in the Brooklyn Seventh Day Adventist.
SRLaraine Gatis GelpiPrinter error code718-562-7132 - No Answer or V-Maile-mailed her based upon the info she sent Maria thought it was a fuse problem and to pursue Lexmark Help.
AHCarnie DeloneMonthly Report issue917-678-3316
AH/MBJudith AllenTaaris issues347-455-4944forwarded to Maria
MBAl-Noorstudents needing approvalApproved all as per Evette Gonzalez
MBJoanne Bazikincorrect grade and needing approvalCorrected grade and approved students in St Patrick who had been eligible previous year.
MBDebra Markincorrect grade and needing approvalCorrected grade and approved students in Rabbi Jacob Joseph.
MBMaureen Kennedyincorrect gradesCorrected grades of students at St Nicholas of Tolentino and St Mary's. Reminded her how to move a student from one group to another be removing the child from the group and hitting the all students button , then selecting the student for the new group.
MBNelva EdwardsVarious issues in each schoolCorrected grades of students and approved students in D 8,11,12
SRMichele FrancisPrinter installation issueWalked her through installation 2x--glitch was printer itself needed to be turned off and on after installation on laptop for it to connect.
SR April Sponauglecalled and left phone number845-795-5189;845-392-6422phone numbers do not work---after I dial I get a dial tone. I will e-mail her again.
mdShelagh LaMendolaHardware isssue917-374-5567Hardware issue:Has to call DELLWill call Dell, Dell will handle.
MBGina O'Keefedischarge student problem & Att. Report mis calculations917-250-7075When making a student inactive - do not save changes. Att. Report will be corrected for duplicate counting of ex. da.
PhoneMDMaria MolinoEntered student into WRONG School718-644-5249Needs follow up: Fixed-- by MD- Changed the school
e-mail & phoneSRJoyce WarsoffIssues locating students--1 in St. Lucy, D.11; 1 in Holy rosary, D.11. Also calculations of Monthly attendance--ext.da.counted twice. How to remove students put in groups by mistake? Printer still not able to print--Jessica Morales tried to help--spoke to Maria--still having issues.917-576-8118Spoke with Joyce--Lucia Garcia in TAARIS--e-mailed her FAQ's re creating new students; Other child not showing in system--school needs to enter him and she will need to create as new. Explained need to click on active to make student inactive and remove from group. Sent Joyce e-mail re not to save when changing student status--Re printer--after discussing with Maria, suggested she call the Lexmark 800 number.
phoneSRMindy BenjaminRe removing student who has been seen but is leaving school--will student still show as having been seen?646-306-9633Spoke with Mindy--explained she needs to click on active to make student inactive--this will discharge student but it will still show student received service.
MBSheila DardashtiProblems with att. report914-527-4547Corrected the numbers in her Oct. Att Report - Still questioning grand total - double counting ex da students.
MBEsther ReifmanNew student had the same name but different DOB as an old studentLogged on as Ereifman and had the same problem. When I logged on as myself I was able to create the student with the same name.
school wiresSRJulie Stefandlwhen changing active to inactive status and saving, status goes back to active--please help917-803-9162Spoke with Julie--told her not to save after changing status--hit back page--she did it while on phone and it worked fine--fyi--she is thrilled with TAARIS
schoolwiresSRJeri FederSame issue as Julie--917-796-0402Spoke with Jeri--explained that she should not click save--just back page--she did and was very relived it worked--she said she was having a "melt down" after having repeated the process and clicking save and it returning to active status.
school wiresSRCarmen LechnerOn student status--it doesn't allow her to input any dataI spoke with Maria--she will send out detailed information to all staff on how to input data in student status (in TAARIS)--I notified Carmen of this via e-mail
MBMaureen KennedyHow to assign a time slot to a different groupExplained how to remove all students from a group and then delete the entire group. Then you can reassign the time.
MBSara KatzStudents in boys school had to be changed to girls' school.Made the 3 boys inactive in the boys' Shaaei Zion ohel Boys and re entered them in the girls' school.
MBEllen MactasStudents missing from registers & removing students from group.Added students as needed. Explained how to make a student inactive and not save. Explained how to print student status reports.
PhoneSREllen MactasLaptop not talking to printerWalked Ellen through checking on printer ports, USB connections at both ends, printer selection in print window--no printer jobs listed; printer not checked; message to install printer in printer window. Suggested she reinstall printer, turn printer off and on, select properties in right drow-down, etc.
PhoneSRSidney MarkowitzStudent still can't enter into group718-631-8720Child is awaiting approval--Danny Jimenez, gr.4. --notified Sidney in v-mail--spoke with Michael re eligibility of student.
PhoneSREllen MactasBoxes not "hot"
phoneSRAmy Jacobson3 children with NPSIS #'s but not showing on list for selection347-463-1263Amy gave me info for 3 students--checked for eligibility and got back to her.--signed on as Amy--she had neglected to select grade for each child after group name--she kept seeing only K and gr 1 students--once we selected gr.5 the students she was looking to select were available.
MBNell EdwardsCoreema PattersonCorrected grade so she could be placed in a group.
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