| Date |
Time |
Type |
Logged by |
Who |
Issue |
Phone # |
Follow up |
Follow up date |
|
|
| 09/14/09 |
|
|
MD |
Pauline Grillos |
Needs her profile updated |
917-836-4690 |
Maria |
09/14/09 |
|
|
| 09/15/09 |
|
|
MD |
Sholmit Hirsch |
Forms: questions 1. Where are the forms for parent communication? On the printer survey dees not take phone # |
cell 914-450-5977 |
Sent to Michael Stoff. Question 2, I did not see an issue |
09/15/09 |
|
|
| 09/15/09 |
|
|
MD |
James DeLise |
Tarris questionsand eligiblity |
515-640-2073 |
Referred to Michael Stoff |
|
|
|
| 09/15/09 |
|
|
MD |
Melissa O'stroll |
Can not liog in |
917-647-9318 |
Fixed by Maria |
Called and fixed |
|
|
| 09/15/09 |
|
|
MD |
Diane Grant |
Called Evette first, then tech. Issue with the eligbilty list in her schools plus 15 others. Is i |
|
Referred to Michael Stoff |
|
|
|
| 09/15/09 |
|
|
MD |
Michael McMannon |
Printer issues |
|
Spoke to Michael at the training, Problem solved |
09/16/09 |
|
|
| 09/16/09 |
|
|
MD |
Christine Lee |
Issue with groups |
917-358-4852 |
LM on VM for Ms. Lee |
09/16/09 |
|
|
| 09/18/09 |
|
|
MD |
Sharon Statter |
Issue with logging on |
718-739-0011 |
Maria: Reset password |
09/18/09 |
|
|
| 09/16/09 |
|
|
MD |
Stefanie Weiss |
Issue with Janet id and user name |
|
Maria: Reset password |
09/18/09 |
|
|
| 09/18/09 |
|
|
MD |
Martha Mandel |
Question re printing |
|
Maria: Answered via email |
09/18/09 |
|
|
| 09/17/09 |
|
|
MD |
Margaret Malioney |
|
|
Answered via email |
09/17/09 |
|
|
| 09/17/09 |
|
|
MD |
Joan Broadman |
Can not log in |
917-777-9477 |
Answered via email |
09/17/09 |
|
|
| 09/22/09 |
|
|
MD |
Pat Creegan |
Issues with the "I Group |
|
Referred to Michael Stoff andSaeer Butt |
|
|
|
| 09/22/09 |
|
|
MD |
Monica McClean |
Frozen computer |
|
Follow up via email, mailbox full |
10/01/09 |
|
|
| 09/22/09 |
|
|
MD |
Evelyn Intrater |
?? |
516-482-4898 |
No follow up yet |
|
|
|
| 09/22/09 |
|
|
MD |
Shily Tagrid |
can not log in |
516-776-6749 |
Maria: Answered via email |
10/01/09 |
|
|
| 09/22/09 |
|
|
MD |
Jason Finegold |
Activity log problem |
|
Maria: Answered via email |
09/17/09 |
|
|
| 09/23/09 |
|
|
MD |
Amy Jacobson |
Saint Frances Cabrini: Wrong list |
718-771-8716 or 37-463-1263 |
LM on voice mail, and follow up with an email |
10/01/09 |
|
|
| 09/23/09 |
|
|
MD |
Justina Inteu |
Can not log in |
646-662-2727 |
Checked her account, she is able to log in and creat groups |
|
|
|
| 09/23/09 |
|
|
MD |
Debbie Dolan |
Problems with Group E |
718-882-4576 |
No follow up yet |
10/01/09 |
|
|
| 09/23/09 |
|
|
MD |
Immmaculata Ngwana |
Can not delete group popups |
|
Emailed |
|
|
|
| 09/23/09 |
|
|
MD |
Christine DiStefano |
Some issues with symantec |
|
Emailed |
10/01/09 |
|
|
| 09/23/09 |
|
|
MD |
Leslie Winthrop |
Tarris questions _ and eligiblity |
|
Referred to M. Stoff |
|
|
|
| 10/01/09 |
|
|
MD |
Martha Mandel |
Printer issue: She resovled it herself. Still issues with students |
917-673-3231 |
She solved it-- However, she is stll is having issues with students needing approval |
10/01/09 |
|
|
| 10/01/09 |
|
|
MD |
Sofia Fosset |
Sophia is having issues with her broadband connection |
347-351-2302 |
I spoke to her at length to try to fix the issues, howver we wer not able to. I will follow up with her this afternoon at 4pm. Emailed M. Stoff and E. Gonzalez that this computer may need to be swapped out |
10/01/09 |
|
|
| 10/01/09 |
|
|
MD |
Help Desk |
The help desk is confused with numerous phone calls they are recving |
5100 |
Referred to M. Stoff via email |
10/01/09 |
|
|
| 10/01/09 |
|
|
MD |
Benyamina B |
Having issues becuase her school name changed. Students from the old school are not appearing in her new school |
917-664-228 |
Follow up via email |
10/01/09 |
|
|
| 10/01/09 |
` |
|
MD |
Danielle Steiner |
New Math teeacher: NO PROFILE association in TAARIS or with BNPS |
|
Follow up with M. Stoff |
|
|
|
| 10/01/09 |
|
|
MD |
Nina Kossman |
Nina has left many messages regarding 13 students who need approval, I believe this issue was solved. She has also doucmented her issues, as requested in the TAARIS FAQ area. In addtiion, she now has another issue which Michael and I have recvd in email |
917-698-0153 |
Referred to M. Stoff |
10/01/09 |
|
|
| 10/01/09 |
|
|
MD |
Tim Acolse |
Solved his own issue |
|
|
10/01/09 |
|
|
| 10/01/09 |
|
|
MS |
Pat Campbel |
|
914-844-9262 |
Follow up via email |
10/01/09 |
|
|
| 10/01/09 |
|
|
MS |
Peri Lyman |
Can not enter some of her students |
516-967-7342 |
Follow up via email |
10/01/09 |
|
|
| 10/01/09 |
|
|
MS |
Shiily Tagrid |
Conflict on one of her groups |
516-776-6749 |
Looked into this issue, and fwd email to Saeer |
10/01/09 |
|
|
| 10/01/09 |
|
|
MS |
|
|
|
|
|
|
|
| 10/02/09 |
|
|
MS |
Lynee Smith |
Problem setting up printer |
|
Phone call for 30 minutes. |
|
|
|
| 10/209 |
|
|
MS |
Nina Kossman |
Question about submitting groups |
|
|
|
|
|
| 10/06/09 |
|
|
SR & MB |
Sophia Fossett |
Replaced her computer--no Verizon |
|
|
|
|
|
| 10/07/09 |
|
|
SR |
Fran Grasso |
Question re hardware--blank screen |
914-629-9395 |
Called--colleague assisted--issue resolved |
|
|
|
| 10/07/09 |
|
|
SR |
Michelle Francis |
Wants to drop off computer--hardware |
917-648-0484 |
Wrong #--George Mulbright v-mail; Jeff Sawyer--Verizon had visited her-said replace computer |
10/8/09 replaced computer |
|
|
| 10/07/09 |
|
|
SR |
Debra Dolan |
Walked her through Broadband Connection & Printer installation |
718-882-4576 |
Solved problem by using old laptop in one school |
10/08/09 |
Anwered quest.. about approvals |
|
| 10/08/09 |
|
|
MB |
Nina Kossman |
need students approved |
917-698-0153 |
Sent info to MS for CoraLee |
10/08/09 |
|
|
| 10/08/09 |
|
|
MB |
Joann Barnett |
Labels do not print properly |
516-375-0783 |
Left message that office is working on matching labels. |
10/08/09 |
|
|
| 10/08/09 |
|
|
MB |
Fatai Bowla |
Unable to input Taaris |
908-922-5402 |
left message if she still had problems to call the office. MB walked him through deleting and recreating groups for extended day. |
10/08/2009;10/13/09 |
|
|
| 10/08/09 |
|
|
MB |
Esther Reifman |
Most of list is missing |
917-597-3785 |
Left message explaining that children who are not eligible will not appear on list. |
10/08/09 |
|
|
| 10/08/09 |
|
|
MB |
Nina Bartfeld |
Ex Da issues & DOE Email issues |
718-490-2790 |
Left message explaining DOE helpdesk for DOE e-mail issues. Call on Tues. for Ex Da help. MB spoke--second call--solved issues with extended day and deleting groups. |
10/13/09 |
|
|
| |
|
|
|
|
|
|
|
|
|
|
| 10/08/09 |
|
|
SR |
Michelle Francis |
Replaced her computer--Broadband issue--installed printer |
917-608-8404 |
No follow up needed |
|
|
|
| 10/09/09 |
|
|
AH |
Joan barnett |
Questions regarding monthly report groups and programs on Taaris |
516-375-=0783 |
Not sure if she is programed in the right schools????? |
MAYand SHERRY please FOLLOW UP |
|
|
| 10/09/09 |
|
|
AH |
Maureen-St. Paul |
School is not attached to TAARIS system at all |
646-331-6360 |
Follow up with M. Stoff |
10/28 MD- I believe that with the profile updates this information is updated. |
|
|
| 00:00:00 |
|
|
AH |
Christina DeStefano |
Cannot delete group-TAARIS |
347-721-5462 |
May and Sherry please follow up |
10/28May and Sherry please follow up |
|
|
| 10/09/09 |
|
|
AH |
Debbie Dolan |
Spoke to Sherry regarding problems, tried instructions still does not work, battery not working, not recharging, screens goes blank and printer issues |
718-655-6587 |
I am visiting her on Tuesday. |
10/28 I thinks she is still having issuses |
|
|
| 10/09/09 |
|
|
AH |
Judy Metzger |
Printer not working at all |
917-710-2042 |
May and Sherry please follow up SHE CALLED MANY TIMES. I will probably visit the school NEXT week.--SR called and left v-mail. |
10/13/09 |
|
|
| 10/09/09 |
|
|
AH |
Lavern Parris |
trying to delete group and is unable to delete |
516-507-2252 |
I had a long conversation with her. Problem sovled |
10/09/09 |
|
|
| 10/09/09 |
|
|
AH |
Jeanie O'Keefe |
Having trouble creating students and deleting groups |
917-2507075 |
MB left detailed v-mail--will call again. MB spoke with Gina and explained if child does not appear that child is not eligible. Also discussed correcting her Monday school so she can enter students. Notified Michael and Maria. |
10/13/09 |
|
|
| 10/09/09 |
|
|
AH |
Shaun Sarello |
sent email to michael or maria regarding having problems with printer, do not have icon on the page would like to come down to the office to see if these problems can be fixed on the computer and labels do not match |
718-370-0477 |
Had conversation with Sean Cyrillo. He will call back |
10/09/09 |
|
|
| 10/09/09 |
|
|
AH |
Terry Martin |
Having trouble with Printer |
347-400-7748 |
SR spoke with Terry--issue resolved. |
10/13/09 |
|
|
| 10/092009 |
|
|
AH |
Maureen Scanlin |
spoke to maria about loading students onto TAARIS have not done it yet please advise how to load student on to systems |
646-331-6368 |
Follow up with M. Stoff |
10/28 MD- I believe that with the profile updates this information is updated. |
|
|
| 10/09/09 |
|
|
AH |
Shiela |
adding a group to extended day and cannot get the names into group because the same name are in another group |
914-636-2321 (Home) 914-527-4547 (work) |
MB spoke with Sheila--explained how to delete groups and create ext.day groups. |
10/13/09 |
|
|
| 10/09/09 |
|
|
AH |
Joan (not barnett) |
cannot get into mobile broadband and virus update having trouble with that |
347-403-1002 |
MB left messaged re connecting to Broadband and updating Symantec. |
|
|
|
| 10/09/09 |
|
|
AH |
Benita-St. Anthony |
printing group and forms and the printer completely stop working, printer say memory lost. |
917-659-6407 or 718 659-6407 |
May and Sherry please follow up |
10/28 May and Sherry, HAVE her contact the PRINTER # |
|
|
| 10/09/09 |
|
|
AH |
Peggy Jordan-St. Mary |
Have a few question regardign TAARIS |
845-596-4585 |
MB left v-mail--will call again. MB spoke with her--discussed deleting group so top sheet reflects correct minutes. She will call tomorrow to redo ext.day in next school with MB. |
10/13/09 |
|
|
| 10/09/09 |
|
|
AH |
Joan Barnett |
F.Y.I. sent group without Per Diem codes |
516-375-0783 |
??? |
|
|
|
| 10/09/09 |
|
|
AH |
Janice |
trying to reschedule her class group in TAARIS, when she does that it delete the other group. |
347-615-1832 |
MB spoke with Janice re scheduling groups--she will call back re deleting groups. |
|
|
|
| 10/09/09 |
|
|
AH |
Shayne Manzel'Fontek |
having trouble with TAARIS, students are listed but are not appearing on group list |
917-604-3289 |
MB--Shayne concerned about two students who did not appear on her list. MB explained they probably were not eligible. Shayne will speak to her supervisor re this. |
10/13/09 |
|
|
| 10/09/09 |
|
|
MD |
Amy Jacobson |
Having issues with printer |
347-463-1263 |
SR spoke with Amy--no current printer issues. |
10/13/09 |
|
|
| 10/09/09 |
|
|
MD |
Carol Goldberg |
Still Wiating on schools to be in system |
516-729-9768 |
Follow up with M. Stoff |
|
|
|
| 10/09/09 |
|
|
MD |
Eillen Korby |
Many calls for Eillen. regarding K students |
917-428-9001 |
Solved issues on phone |
10/09/09 |
|
|
| 10/09/09 |
|
|
MD |
Esther Reifman |
Issues with HS and schedule |
|
Follow up with M. Stoff |
|
|
|
| 10/09/09 |
|
|
MD |
Judy Metzger |
Printer issues: Check this to see if it was logged earlier. |
917-710-2042 |
10/13/09 AM --SR called--left v-mail. |
|
|
|
| 10/09/09 |
|
|
MD |
Illene Reich |
PD teacher: Can Not connect to the internet. Needs instructions on broadband and how to connect |
917-751-1260 |
May and Sherry please follow up |
|
|
|
| 10/09/09 |
|
|
MD |
James DeLise |
EX Day issues. |
516-640-2473 |
I will deal with these on Thurs |
10/09/09 |
|
|
| 10/09/09 |
|
|
MD |
Joyce Warsoff |
Called numerous times, EX DAY issues |
|
Problems solved |
10/09/09 |
|
|
| 10/13/09 |
|
|
SR |
Carol Goldberg |
Trouble with printer |
516-729-9768 |
Spoke with Carol--Walked her through reinstallation of printer--still not printing. Perhaps a cable problem?? She will ask colleague and helpdesk and get back to us either way. She called--printer is printing!! |
10/13/09 |
|
|
| 10/13/09 |
|
|
AH |
Esther Grossman |
Extended group not coming up extended group |
347-831-7907 |
SR spoke with Esther--reviewed how to create Ext.Day groups--she understood. |
10/13/09 |
|
|
| 10/13/09 |
|
|
AH |
Mindy Benjamin |
Created a few students--one disappeared to another school |
646-306-9633 |
May and Sherry please follow up |
|
|
|
| 10/13/09 |
|
|
MD |
Debra Clarke |
Issues with extended day. Will call back-- |
646-269-0957 |
MD-Spoke with Debra. She will review her schedule and call back--- |
|
|
|
| 10/14/09 |
|
|
MB |
Peggy Jordan |
Gr.1 student--sister is eligible but he was not. |
845-596-4585 |
MB checked with Coralee and then approved child; Peggy thanked May because her Top Sheet is now correct with the extended day. |
|
|
|
| 10/14/90 |
|
|
MB |
Gina O'Keefe |
Top Sheet & Ext.Day |
|
Top Sheet worked out but she has 4 Gr.1 students eligible for ESL and Rdg. but can't get them into her groups. MB checked with Evette--said if they qualify for Rdg. & ESL and there is no LAB R score she can take them for reading. MB left message there must not be a LAB R score. |
|
|
|
| 10/14/09 |
|
|
MB |
Sheila Dardashti |
Thanked that her ext.day groups are finally correct; However some Kdg. children grade listings need to be corrected--Sheila will e-mail the names. |
|
|
|
|
|
| 10/14/09 |
|
|
MD |
Melissa Cowen |
Email full of issues, scheduled for site visit next week will follow up with details |
|
|
|
|
|
| 10/14/09 |
|
|
MB |
Shirley Campbell |
Students in all 3 schools with incorrect grade. |
|
MB changed grades for all 6 students. |
|
|
|
| 10/14/09 |
|
|
SR |
Joanne Reiss |
3rd grade child--Our Lady of Fatima, D.30 listed in grade 00. |
|
SR changed grade and notified Joanne by e-mail. |
|
|
|
| 10/14/09 |
|
|
SR |
Louise Villani |
DOE mailbox full |
914-282-8181 |
SR left V-mail--DOE mailbox must be emptied so she can receive e-mails. |
|
|
|
| 10/14/09 |
|
|
SR |
Barbara Kydd |
Ex.day group and total instructional time |
|
SR e-mailed Barbara detailed instructions re creating ext.day group and its relationship to total instructional time shown on top sheet. |
|
|
|
| 10/14/09 |
|
|
SR |
Barbara De Freitas |
2 children in wrong grade, 1 in wrong group and 1 showing in Barbara's other school. |
347-243-0104 |
SR spoke with Barbara--changed grades, Barbara changed group for 3rd child--Child in wrong school was made inactive and Barbara created him in correct school. |
|
|
|
| 10/14/09 |
|
|
MS |
Michelle Francis |
Needs password reset |
917-608-8404 |
SR e-mailed Michael;Michael reset password. |
|
|
|
| 10/15/09 |
|
|
SR |
Gail Weinstein |
St.Raymond HS (boys) new 9th graders listed as Kdg. |
|
SR corrected in TAARIS |
|
|
|
| 10/15/09 |
|
|
SR |
Frances Elbaum |
No printer in her school. |
|
SR - referred her to Michael's memo re closest school with printer; spoke with Michael--he said she can come into office to print. Fran will come in Friday, Oct.16 in the AM. |
|
|
|
| 10/15/09 |
|
|
SR |
Tanya Culver |
wasn't sure of taaris login--was it same as DOE e-mail and did she need the @schools etc.? |
917-586-1415 |
SR spoke with her--she realized she hadn't put in the entire e-mail address when trying to login. |
|
|
|
| 10/15/09 |
|
|
SR |
Lois Mirkin |
Multiple ques.re her laptop which was a replacement but she thinks is a loaner.--Lois called: said her laptop is slow and 2 trainers told her they never saw such a slow computer. |
516-521-2467 |
SR - left v-mail for her to call me re her laptop issues. SR spoke with Lois: told Lois this computer is a replacement and is now hers; Lois was not familiar with Symantec and had never updated; She was not familiar with Dell Touchpad controls and had never adjusted it to her touch; her laptop was not attached to the printer when installation was done, therefore she could not print; she did not know about the Radio card slide switch on the side of the computer and had never checked that to be certain it was on. SR also suggested she delete any items on her computer that were not hers (music, etc.) as they might be contributing to slowing down her computer. SR told Lois she will be in the office Wednesday if she needs to call and Maria will be in tomorrow (Friday). |
|
|
|
| 10/15/09 |
|
|
SR |
Larry Banks |
Entering Ext.Day Groups |
347-668-4990 |
SR spoke with Larry--he had consulted manual and had begun to understand--SR walked him through and e-mailed steps to him from TAARIS FAQ's. |
|
|
|
| 10/15/09 |
|
|
SR |
Hanley Silverman |
Needs to edit start time of Title 1 Colleague Conf.in Daily Act.Log |
|
Sr went in as Hanley--Michael edited start time for Hanley. |
|
|
|
| 10/15/09 |
|
|
SR |
Diane Roded |
Had issues moving a child from a group of 5 to another group because it left 4 in the original group. |
718-649-0271 |
SR spoke with Diane--she thought she had solved issue by adding 6th child to group prior to moving other child. She will call back if she still has questions but felt things are going well and said the Summer Training was really helpful to her implementation of TAARIS. |
|
|
|
| 10/15/09 |
|
|
SR |
Bob Lopez |
Broadband not on--can't get into TAARIS |
914-213-1908 |
SR spoke with Bob--Radio switch was off--issue resolved. Also solved other edit issues. |
|
|
|
| 10/15/09 |
|
|
SR |
Alvaro Passaro |
flashdrive not able to be read. |
212-281-7174 |
SR spoke with Alvaro and told him to bring Flashdrive for replacement. |
|
|
|
| 10/15/09 |
|
|
SR |
Judith Metzger |
Several issues: grade changes needed; several students in school have same name but different birthdates and grades--computer seems to be recognizing them as the same child and is sending error message that child is already in group. I e-mailed this issue to Michael & Maria; printing labels for small groups of students leaves middle of label sheet with wasted labels. I e-mailed this issue to Michael & Maria. |
917-710-2042 |
SR spoke with Judy--made grade changes where needed; e-mailed 2 other issues to Michael & Maria. |
|
|
|
| 10/15/09 |
|
|
MB |
Eva Altman |
3 students--2 needing grade correction; one not appearing on TAARIS List |
|
MB corrected the grades & approved students, however Charles Freedman must reentered in TAARIS. MB sent Eva an e-mail re this. |
|
|
|
| 10/15/09 |
|
|
MB |
Immaculata Ngwangwa |
waiting for ineligible students to be rezoned for approval. |
|
MB sent e-mail--the dist.is being rescanned for Title I eligibility. Wait until Monday to see if they are eligible. |
|
|
|
| 10/15/09 |
|
|
MB |
Yuta Silverman |
student in the system but not eligible |
|
MB--must wait for approval--sent e-mail to Yuta. |
|
|
|
| 10/15/09 |
|
|
MB |
Debra Mark |
waiting for students to be approved and 2 students entered in wrong school. |
|
approved grade 2 student. Made the 2 students eroneously entered in RJJ inactive. E-mailed her saying she had to re-enter the 2 students in St Peter's. |
|
|
|
| |
|
|
|
|
|
|
She also had 6 students in the wrong grades at St Peter's which I corrected. |
|
|
|
| 10/15/09 |
|
|
MB |
Margo Cates |
6 students with incorrect grades |
|
Corrected grades |
|
|
|
| 10/15/09 |
|
|
MB |
Ann Kipust |
Needed approval & problems resolved |
|
problems resolved |
|
|
|
| 10/15/09 |
|
|
MB |
Xenia Winfield |
connection issues |
|
problems resolved |
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|
|
| 10/15/09 |
|
|
MB |
Nina Bartfeld |
connection issues |
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|
|
| 10/16/09 |
|
|
AH |
Shavon McFlanen |
password does not work |
718-772-1015 |
IF Shabon Calls again-- SITE VISIT 11/5 |
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|
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| 10/16/09 |
|
|
AH |
Janie Whitney |
Cannot log into computer having trouble with her password |
718-342-7722X309 |
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|
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| 10/16/09 |
|
|
AH |
Hanley Silverman-St. Michaels |
trouble with his computer |
718-241-3586 |
May and Sherry please follow--SR called #--it was a Rite-Aid Pharmacy v-mail. |
10/20/09 |
|
|
| 10/16/09 |
|
|
AH |
Melinda Janow |
trying to add on student to system keep getting error-it reads system overflow with exception everytime she tries to enter the child |
516-650-1796 |
If Melinda calls back tell her I will be visting her next week. |
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| 10/16/09 |
|
Email |
MD |
Noreen Stack |
Various issues on an email will follow up Monday |
Email |
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| 10/16/09 |
|
Phone |
MD |
Sandra Belleshan |
Issues with Tarris |
516-933-3842 |
May and Sherry please follow |
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| 10/16/09 |
|
Phone |
MD |
Loretta Abraham |
Log on issues |
917-686-4240 |
SITE visit scheduled for 10/27/09 |
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| 10/16/09 |
|
Phone |
MD |
Immaculata Ngwana |
Student issues |
917-750-2290 |
SITE visit scheduled for 10/27/09 |
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| 10/16/09 |
|
Phone |
MD |
Debra Clarke |
Tarris |
646-269-0957 |
SITE visit scheduled for 10/27/09 |
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| 10/16/09 |
|
Phone |
AH |
Miriam Scanlin |
Taaris-computers need to be activated |
646-331-6360 |
Follow up with M. Stoff |
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|
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| 10/19/09 |
|
Phone |
AH |
Jeanie O'Keefe |
Taaris-group she created on Monday is coming up as extended day school which is in correct need to change it |
917-250-7075 |
May and Sherry please follow |
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| 10/1909 |
|
Phone |
AH |
Melinda Janow |
Computer problem, everytime she entered list of kids computers state system is overload |
516-650-1796 |
IF MINDY CALLS AGAIN, SHE HAS A SITE VISIT FOR 11/5 |
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| 10/20/09 |
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|
MB |
Carol Goldberg |
Had students with incorrect year of birth and misspelled last name. |
|
Corrected year of birth and spelling of names. Suggested she speak to her supv. about eligibility. |
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| 10/20/09 |
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|
MB |
Eva Altman |
Previous issues were resolved. Charles Freedman not on list. |
|
Cora Lee confirmed Charles Freedman had transferred i 4 years ago. She transferred child in NPSIS. Eva has to enter him as new. |
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| 10/20/09 |
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|
MB |
Sheila Dardashti |
Several children with incorrect grade or name misspelled. |
|
Edited info and changed the grade of 6 students and the spelling of 3 names. |
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|
| 10/20/09 |
|
|
MB |
Susan Wetter |
Claimed she was locked out of TAARIS |
|
Had her change power source and re boot the laptop. She had forgotten how to log on to TAARIS. |
NEEDS a SITE VISIT--- |
|
|
| 10/20/09 |
|
|
SR |
Susan Raven |
Could not print |
1-516-455-9896 |
SR walked Susan through connecting to printer and installing printer on laptop using CD. Computer got into loop at first and between shut downs, restarts and process was on phone with Susan more than 1 hr.--She still was not able to print--Maria please call her and she probably will require a visit. SUCCESS--Susan called back to say a tech person in the school looked at her problem--she had the USB cable in the correct printer portal but the wrong port on the laptop--the mouse had been in that port. When they unplugged the mouse and plugged the USB into that port she was able to print. Susan called B |
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|
| 10/20/09 |
|
|
MB |
Inga Lamonaca |
Top sheet issues |
917-603-6756 |
Her top sheet doesn't tally because she divided her mixed grade into two separate groups that meet at the same time. I tried to walk her through delting sthe group and combining into a new group. She insists on taking the first grade children in the group separately on Thursdays when the second grade is not available. Sent an e-mail to MD |
MD: Spoke to Inga on phone regarding this. Solved part of the problem. |
|
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| 10/20/09 |
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|
MB |
Esther Reifman |
Child's name was reversed. |
|
Sephora Pinhasov - child's name was reversed on TAARIS |
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|
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| 10/21/09 |
|
|
MD |
Lyn Ceasar |
Schools are still not correct. Correct Schools are: Jewish Inst M, T,TH and Beth Jacob W, Mt. Carmel F |
718-490-6051 |
Referrred to MSTOFF, In additon Site visit scheduled for 11/5 |
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| 10/21/09 |
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|
SR |
Bob Lopez |
Broadband connection issue |
914-213-1908;718-733-6077 |
Spoke with Bob on school phone--Broadband is working; Bob is also thrilled with TAARIS and all it does in terms of the calculations and preslugged forms, etc. He sees that ultimately it will lessen need for repetitive entry. |
SITE VISIT schedulued for 10/29 |
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| 10/21/09 |
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|
SR |
Donna & Benito |
Computer issue |
917-769-2893 |
Helpdesk had come--couldn't help--sent Dell--they came and replaced all the keys on the computer--now computer is working--printer has list of jobs that hadn't printed so it is taking time to print but all is now working. |
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|
| 10/21/09 |
|
|
SR |
Benjamina Schrieber |
laptop issue |
917-664-2884 |
left v-mail |
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|
|
| 10/21/09 |
|
|
SR |
Claire France |
laptop issue |
718-782-1110 |
only in that school on Monday--will e-mail her to contact me. Claire returned call--her computer only has lines on screen--SR cross-checked with Michael and explained to Claire that first steps are to call Helpdesk and tell them issue is re TAARIS computer and if they come and can't help they will refer her problem to Dell who will come to repair laptop. |
|
|
|
| 10/21/09 |
|
|
SR |
Joann Reiss |
computer locked??? |
718-229-5116 |
left v-mail |
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|
| 10/21/09 |
|
|
SR |
John Amato |
computer problem with login-- |
718-216-7908 |
Radio switch was off--he discovered resolution by looking in Manual--John thanks Michael profusely for getting back to him and for letting Maria visit his school to assist--"she was absolutely wonderful, knowledgeable and capable!" |
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|
|
| 10/21/09 |
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|
SR |
Sheila Dardashti |
New student creation list--how to find student |
914-527-4547 |
Spoke with Sheila--May is helping her--she will get the student info to May later. Will approve after she gives me address. Corrected gender of student. |
|
|
|
| 10/21/09 |
|
|
SR |
Jason Finegold |
TAARIS pre-screen form issue |
917-288-8197 |
all is okay now--thank you for follow-up |
|
|
|
| 10/21/09 |
|
|
MB |
|
|
|
Approved students in Districts 1,4,5,6,7,9,13,14,15,16,17,19,32 |
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|
|
| 10/21/09 |
|
|
SR |
Benjamina Schrieber |
cannot connect to Broadband |
917-664-2884 |
SR checked radio switch--had her shut down and remove battery--still not able to connect and cursor did not let her click on connect--she will come in to office this PM. |
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|
| 10/21/09 |
|
|
SR |
Hanley Silverman |
System overflow message |
516-241-3586 |
Okay now |
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|
|
| 10/21/09 |
|
|
SR |
Honey Neier |
TAARIS login problem--error message |
718-583-2344 |
called--no answer--will send e-mail for her to call us. |
|
|
|
| 10/21/09 |
|
|
SR |
Kim White |
Peoples Elementary School |
718-485-0100 |
left message with school office for her to call re her issue??? |
|
|
|
| 10/21/09 |
|
|
MB |
|
HS Approvals |
|
As per CoraLee - All HS students are eligible for Title 1 services - therefore, I approved all students in grades 9-12. |
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|
|
| 10/21/09 |
|
|
SR |
Louise Villani |
DOE mailbox & TAARIS log-on issues |
914-282-8181 |
Spoke with Louise--she cleaned out her DOE mailbox and all issues including log-on have been resolved. Louise said everyone from TAARIS has been wonderfully helpful. |
|
|
|
| 10/21/09 |
|
|
SR |
Amy Jacobson |
Ques. on schoolwires--students with NPSIS numbers appearing on TAARIS List without NPSIS numbers. |
347-463-1263 |
Called--left v-mail for Amy--checked with Coralee-- |
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| |
|
|
SR |
Joan Goldberg |
Issues re adding and deleting students in a group. |
718-846-8531 |
Called--left message with Ron (in school) for her to call me in office. Joan returned call--at St. Sylvester she needed spelling of student's last name corrected and grade corrected for a different student. This is now done.- - She will call tomorrow for assistance with other issues--i.e. moving gr.5 student from one group to another--she said taaris didn't let her add or delete the child--Maria will visit her 10.27. |
|
|
|
| 10/21/09 |
|
|
MB |
Gilda Matera |
Issues with students in incorrect grades and incorrect Top Sheet |
|
Edited the names and corrected the grades of 4 students.Explained how to re-do extended day groups so that the timing will be corrected on Top sheet.She wanted to type info on topsheet (i.e. official school hours, change of schedule etc.) |
|
|
|
| 10/21/09 |
|
|
MB |
Joanne Bazik |
Had concerns about where to see glitches that were resolved. |
|
She suggested updating the TAARIS home page so staff can see corrected general issues at a glance. She also felt printing groups was too time consuming because of always having to back page and the slowness of the system. I said I would bring suggestions to Michael. |
|
|
|
| 10/21/09 |
|
|
SR |
Pauline Grillos |
re top sheet on schoolwires--not calculating what she thought she scheduled. |
|
sent e-mail re her issues. |
|
|
|
| 10/21/09 |
|
|
SR |
Patricia Kelly |
re editing items in taaris--on schoolwires |
|
sent e-mail re her issues. |
|
|
|
| 10/21/09 |
|
|
MB |
Diane Grant |
Wanted to meet to discuss some of the concerns staff had. |
|
I agreed to meet at her convenience but since many staff members had been in direct communication with us, perhaps the issues had been resolved. She was going to e-mail me asome of the general concerns. |
|
|
|
| 10/21/09 |
|
|
MB |
Pat Murtha |
All Saints problems getting William Nugent and Akamee Smith in a group. |
|
Sent e- mail explaining that Ex Da group should not exceed 5. William might already be in a different day group. |
|
|
|
| 10/21/09 |
|
|
SR |
Lois Darlington |
issues on schoolwires--pop-up blocker & changing salutation; removal of her first name in letters. |
|
Sent e-mail re her issues.--she must enable pop-up blocker to be able to choose salutation; other issue resolved. |
|
|
|
| 10/21/09 |
|
|
SR |
Martin Teri Chapman |
issue on schoolwires--showing multiple activities during parent meeting. |
|
e-mailed suggested solutions. |
|
|
|
| 10/21/09 |
|
|
SR |
Louise Villani |
issue on schoolwires--re Top Sheet-- |
|
Spoke with Louise--all resolved--also emptied her DOE mailbox. |
|
|
|
| 10/21/09 |
|
|
SR |
April Sponaugle |
issue on schoolwires--re ext.da entry |
|
|
|
|
|
| 10/22/09 |
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|
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|
|
|
|
|
| 10/22/09 |
|
|
MB |
Patricia Murtha Brennan |
Students not available to her even though she added them in Sept. |
|
Michael said he would make them available from his end.William Nugent & Akamee Smith. |
|
|
|
| 10/22/09 |
|
|
MB |
Eva Altman |
Charles Freedman not on school list |
|
CoraLee had transferred him in NPSIS but our system would not allow Michael to make him available. |
|
|
|
| 10/22/09 |
|
|
SR |
Barbara DeFreitas |
grade corrections and new students that she needs to put into groups. |
|
SR checked TAARIS and with CoraLee--e-mailed Barbara with info re the 2 new students; changed grades of students that needed corrections. |
|
|
|
| 10/22/09 |
|
|
SR |
Patricia M Brennan Murtha |
printer issues at olph--it works intermittently |
|
called school--v-mail in loop and didn't take message; e-mailed Patricia to call me. |
|
|
|
| 10/22/09 |
|
|
MB |
Shlomit Hirsch |
St Anthony's student still not approved |
|
sent her an e-mail asking for student's DOB & address to confirm eligibility. |
|
|
|
| 10/24/09 |
02:50:00 |
p |
MS |
Emily Lenhardt |
Broadband Issue |
Did not leave a cell # |
|
10/29 Issue resolved! MD |
|
|
| 10/24/09 |
02:54:00 |
email |
MS |
Julie Stefandl |
Topsheet calculations |
|
|
|
|
|
| 10/27/09 |
|
e-mail |
SR |
Susan Raven |
how to open attachments--couldn't access Michael's attachment re TAARIS coordinators. I do not have a copy of it to resend to her. |
516-455-9896 |
Spoke with Susan--she had no time today--seeing groups back to back; I alerted her to usual way to open attachments--she will call me tomorrow when she is on the computer. |
|
|
|
| 10/27/09 |
|
|
SR |
Judith Metzger |
grade corrections for students K to gr.1 |
917-710-2042 |
made grade corrections and left v-mail for Judith telling her so. |
|
|
|
| 10/27/09 |
|
|
SR |
April Sponaugle |
could not connect to forms.schoolwires.net; also had questions re student's personal info. |
845-392-6422 |
phone kept disconnecting so I e-mailed April re her issues |
|
|
|
| 10/27/09 |
|
|
MB |
Rosemarie Paredes |
Could not get students into group Q |
917-750-2399 |
Children were in grades 6 & 8. I suggested she create two separate groups that meet at the same time. The computer will allow that. |
Needs follow up..... |
|
|
| 10/27/09 |
|
|
SR |
Justina Ihetu |
grade correction |
646-662-2427 |
spoke with Justina--student's grade appears correctly |
|
|
|
| 10/27/09 |
|
|
MB |
Gregg Leib |
Ashton Solomon not appearing on eligible list |
|
Sent an e-mail requesting more information to get student approved. He responded that he would send the info next Mon. when he is in that school. |
|
|
|
| 10/27/09 |
|
|
MB |
Laura Campbell-Lui |
Students from St Marks are on Al Noor's list. |
|
Left a message for her to call us to unscramble the students. |
|
|
|
| 10/27/09 |
|
e-mail |
SR |
Sidney Markowitz |
needed grade corrections & edits for new admits |
|
Corrected grades and to edit another entry requested additional info. from Sidney--notified him of status via e-mail |
|
|
|
| 10/27/09 |
|
|
SR |
Erika Bertrani |
two students with questionable spelling of names awaiting approval that she cannot enter in groups. |
|
I e-mailed Erika requesting accurate info for both students so that we can determine eligibility. I also reminded her re need for specific reading scores for a child to be approved. |
|
|
|
| 10/27/2009 & 10/28/09 |
|
|
SR |
Martha Mandel |
Unable to submit Oct.Monthly Report today |
917-673-3231 |
Spoke with Maria re this issue--issue should be resolved by end of 10/28/09; left v-mail for Martha on her cell. |
MD Spoke with Martha, explained the montly calculations-- |
|
|
| 10/28/09 |
|
|
MB |
Marguerite Dente |
She was having trouble with creating extended day |
917-841-1242 |
I talked her through deleting a group and recreating an extended day group |
|
|
|
| 10/28/09 |
|
|
MB |
Josephine Scorca/Shlomit Hirsch |
Needed Amir Windley approved |
|
Checked address with Coralee & approved |
|
|
|
| 10/28/09 |
|
|
SR |
Sidney Markowitz |
name correction of new admit and monthly report computer function issue |
St.Gabriel D30 718-426-7170 |
Resolved name edit issue; conferred with Maria--Monthly Report issue should be resolved by end of day today--Sidney thank us all. |
|
|
|
| 10/28/09 |
|
|
MB |
Gilda Matera |
Needed 2 grades corrected |
|
Corrected grades of 2 students at Corpus Christie |
|
|
|
| 10/28/09 |
|
|
MB |
Nelva Edwards |
St Anthony's eligibility list |
|
Students do not appear on waiting for approval. The 1 student there is Correema Patterson. When she sends me her address I will confirm eligibility. |
|
|
|
| 10/28/09 |
|
|
SR |
Joyce Warsoff |
Need for grade correction; ques. re TAARIS--also concerned re ITBS testing days in school when she cannot take some groups, makes attendance look lower--can there be a place for comments??? In the paper system they could note things like this; also--in schools where she has several first grades she would like to be able to identify the class each child is in--i.e. 1-1, 1-2, 1-3 etc. Not just Group A, B or C, etc.--any possibility of this??? |
917-576-8118 |
Resolved grade edit issue--I explained the need for TAARIS, being a computer system, to be more generic for all school configurations--some small schools having only one class on a grade, etc. Forwarded her suggestions to Maria. Also gave her a heads up re the Oct. Monthly Report form being worked on. |
|
|
|
| 10/28/09 |
|
|
MB |
Nell Edwards |
Eligibility list |
|
I explained that the system has readjusted and approved many students. She should log back on and see if the students still do not appear. Since she didn't have her computer with her, she will enter the lists and call back on Friday |
|
|
|
| 10/28/09 |
|
|
SR |
Susan Raven |
Just got to her e-mails and with assistance opened an attachment--feeling like she is succeeding and wanted to say Thank you for the help--she regards us as her go-to TAARIS people. |
516-455-9896 |
Thanked her for calling and gave her a heads up re the Oct. Monthly Report. |
|
|
|
| 10/28/09 |
|
|
SR |
Any Jacobson |
called re edits to 4 students at Magen David |
347-463-1263 |
Edits resolved at Magen David |
|
|
|
| 10/28/09 |
|
|
SR |
Louise Villani |
Monthly Report issue |
914-282-8181 |
Explained Maria was working to correct this issue--suggested she wait until late this evening or tomorrow --situation should be resolved. |
|
|
|
| 10/28/09 |
|
|
MB |
Gail Cucci |
Grade3 at BSDA |
|
As per Evette, I approved the new students in the Brooklyn Seventh Day Adventist. |
|
|
|
| 10/28/09 |
|
|
SR |
Laraine Gatis Gelpi |
Printer error code |
718-562-7132 - No Answer or V-Mail |
e-mailed her based upon the info she sent Maria thought it was a fuse problem and to pursue Lexmark Help. |
|
|
|
| 10/30/09 |
|
|
AH |
Carnie Delone |
Monthly Report issue |
917-678-3316 |
|
|
|
|
| 10/30/09 |
|
|
AH/MB |
Judith Allen |
Taaris issues |
347-455-4944 |
forwarded to Maria |
|
|
|
| 10/30/09 |
|
|
MB |
Al-Noor |
students needing approval |
|
Approved all as per Evette Gonzalez |
|
|
|
| 10/30/09 |
|
|
MB |
Joanne Bazik |
incorrect grade and needing approval |
|
Corrected grade and approved students in St Patrick who had been eligible previous year. |
|
|
|
| 10/30/09 |
|
|
MB |
Debra Mark |
incorrect grade and needing approval |
|
Corrected grade and approved students in Rabbi Jacob Joseph. |
|
|
|
| 10/30/09 |
|
|
MB |
Maureen Kennedy |
incorrect grades |
|
Corrected grades of students at St Nicholas of Tolentino and St Mary's. Reminded her how to move a student from one group to another be removing the child from the group and hitting the all students button , then selecting the student for the new group. |
|
|
|
| 10/30/09 |
|
|
MB |
Nelva Edwards |
Various issues in each school |
|
Corrected grades of students and approved students in D 8,11,12 |
|
|
|
| 10/30/09 |
|
|
SR |
Michele Francis |
Printer installation issue |
|
Walked her through installation 2x--glitch was printer itself needed to be turned off and on after installation on laptop for it to connect. |
|
|
|
| 10/30/09 |
|
|
SR |
April Sponaugle |
called and left phone number |
845-795-5189;845-392-6422 |
phone numbers do not work---after I dial I get a dial tone. I will e-mail her again. |
|
|
|
| 11/02/09 |
|
|
md |
Shelagh LaMendola |
Hardware isssue |
917-374-5567 |
Hardware issue:Has to call DELL |
Will call Dell, Dell will handle. |
|
|
| 11/04/09 |
|
|
MB |
Gina O'Keefe |
discharge student problem & Att. Report mis calculations |
917-250-7075 |
When making a student inactive - do not save changes. Att. Report will be corrected for duplicate counting of ex. da. |
|
|
|
| 11/04/09 |
|
Phone |
MD |
Maria Molino |
Entered student into WRONG School |
718-644-5249 |
Needs follow up: Fixed-- by MD- Changed the school |
|
|
|
| 11/04/09 |
|
e-mail & phone |
SR |
Joyce Warsoff |
Issues locating students--1 in St. Lucy, D.11; 1 in Holy rosary, D.11. Also calculations of Monthly attendance--ext.da.counted twice. How to remove students put in groups by mistake? Printer still not able to print--Jessica Morales tried to help--spoke to Maria--still having issues. |
917-576-8118 |
Spoke with Joyce--Lucia Garcia in TAARIS--e-mailed her FAQ's re creating new students; Other child not showing in system--school needs to enter him and she will need to create as new. Explained need to click on active to make student inactive and remove from group. Sent Joyce e-mail re not to save when changing student status--Re printer--after discussing with Maria, suggested she call the Lexmark 800 number. |
|
|
|
| 11/04/09 |
|
phone |
SR |
Mindy Benjamin |
Re removing student who has been seen but is leaving school--will student still show as having been seen? |
646-306-9633 |
Spoke with Mindy--explained she needs to click on active to make student inactive--this will discharge student but it will still show student received service. |
|
|
|
| 11/04/09 |
|
|
MB |
Sheila Dardashti |
Problems with att. report |
914-527-4547 |
Corrected the numbers in her Oct. Att Report - Still questioning grand total - double counting ex da students. |
|
|
|
| 11/04/09 |
|
|
MB |
Esther Reifman |
New student had the same name but different DOB as an old student |
|
Logged on as Ereifman and had the same problem. When I logged on as myself I was able to create the student with the same name. |
|
|
|
| 11/04/09 |
|
school wires |
SR |
Julie Stefandl |
when changing active to inactive status and saving, status goes back to active--please help |
917-803-9162 |
Spoke with Julie--told her not to save after changing status--hit back page--she did it while on phone and it worked fine--fyi--she is thrilled with TAARIS |
|
|
|
| 11/04/09 |
|
schoolwires |
SR |
Jeri Feder |
Same issue as Julie-- |
917-796-0402 |
Spoke with Jeri--explained that she should not click save--just back page--she did and was very relived it worked--she said she was having a "melt down" after having repeated the process and clicking save and it returning to active status. |
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| 11/04/09 |
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school wires |
SR |
Carmen Lechner |
On student status--it doesn't allow her to input any data |
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I spoke with Maria--she will send out detailed information to all staff on how to input data in student status (in TAARIS)--I notified Carmen of this via e-mail |
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| 11/04/09 |
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MB |
Maureen Kennedy |
How to assign a time slot to a different group |
Explained how to remove all students from a group and then delete the entire group. Then you can reassign the time. |
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| 11/04/09 |
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MB |
Sara Katz |
Students in boys school had to be changed to girls' school. |
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Made the 3 boys inactive in the boys' Shaaei Zion ohel Boys and re entered them in the girls' school. |
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| 11/04/09 |
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MB |
Ellen Mactas |
Students missing from registers & removing students from group. |
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Added students as needed. Explained how to make a student inactive and not save. Explained how to print student status reports. |
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| 11/04/09 |
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Phone |
SR |
Ellen Mactas |
Laptop not talking to printer |
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Walked Ellen through checking on printer ports, USB connections at both ends, printer selection in print window--no printer jobs listed; printer not checked; message to install printer in printer window. Suggested she reinstall printer, turn printer off and on, select properties in right drow-down, etc. |
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| 11/05/09 |
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Phone |
SR |
Sidney Markowitz |
Student still can't enter into group |
718-631-8720 |
Child is awaiting approval--Danny Jimenez, gr.4. --notified Sidney in v-mail--spoke with Michael re eligibility of student. |
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| 11/05/09 |
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Phone |
SR |
Ellen Mactas |
Boxes not "hot" |
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| 11/05/09 |
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phone |
SR |
Amy Jacobson |
3 children with NPSIS #'s but not showing on list for selection |
347-463-1263 |
Amy gave me info for 3 students--checked for eligibility and got back to her.--signed on as Amy--she had neglected to select grade for each child after group name--she kept seeing only K and gr 1 students--once we selected gr.5 the students she was looking to select were available. |
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| 11/09/09 |
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MB |
Nell Edwards |
Coreema Patterson |
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Corrected grade so she could be placed in a group. |
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