Date	Time	Type	Logged by	Who	Issue	Phone #	Follow up	Follow up date
09/14/09			MD	Pauline Grillos	Needs her profile updated	917-836-4690	Maria	09/14/09
09/15/09			MD	Sholmit Hirsch	Forms: questions 1. Where are the forms for parent communication? On the printer survey dees not take phone #	cell 914-450-5977	Sent to Michael Stoff. Question 2, I did not see an issue	09/15/09
09/15/09			MD	James DeLise	Tarris questionsand eligiblity	515-640-2073	Referred to Michael Stoff
09/15/09			MD	Melissa O'stroll	Can not liog in	917-647-9318	Fixed by Maria	Called and fixed
09/15/09			MD	Diane Grant	Called Evette first, then tech. Issue with the eligbilty list in her schools plus 15 others. Is i		Referred to Michael Stoff
09/15/09			MD	Michael McMannon	Printer issues		Spoke to Michael at the training, Problem solved	09/16/09
09/16/09			MD	Christine Lee	Issue with groups	917-358-4852	LM on VM for Ms. Lee	09/16/09
09/18/09			MD	Sharon Statter	Issue with logging on	718-739-0011	Maria: Reset password	09/18/09
09/16/09			MD	Stefanie Weiss	Issue with Janet id and user name		Maria: Reset password	09/18/09
09/18/09			MD	Martha Mandel	Question re printing		Maria: Answered via email	09/18/09
09/17/09			MD	Margaret Malioney			Answered via email	09/17/09
09/17/09			MD	Joan Broadman	Can not log in	917-777-9477	Answered via email	09/17/09
09/22/09			MD	Pat Creegan	Issues with the "I Group		Referred to Michael Stoff andSaeer Butt
09/22/09			MD	Monica McClean	Frozen computer		Follow up via email, mailbox full	10/01/09
09/22/09			MD	Evelyn Intrater	??	516-482-4898	No follow up yet
09/22/09			MD	Shily Tagrid	can not log in	516-776-6749	Maria: Answered via email	10/01/09
09/22/09			MD	Jason Finegold	Activity log problem		Maria: Answered via email	09/17/09
09/23/09			MD	Amy Jacobson	Saint Frances Cabrini: Wrong list	718-771-8716 or 37-463-1263	LM on voice mail, and follow up with an email	10/01/09
09/23/09			MD	Justina Inteu	Can not log in	646-662-2727	Checked her account, she is able to log in and creat groups
09/23/09			MD	Debbie Dolan	Problems with Group E	718-882-4576	No follow up yet	10/01/09
09/23/09			MD	Immmaculata Ngwana	Can not delete group popups		Emailed
09/23/09			MD	Christine DiStefano	Some issues with symantec		Emailed	10/01/09
09/23/09			MD	Leslie Winthrop	Tarris questions _ and eligiblity		Referred to M. Stoff
10/01/09			MD	Martha Mandel	Printer issue: She resovled it herself. Still issues with students	917-673-3231	She solved it-- However, she is stll is having issues with students needing approval	10/01/09
10/01/09			MD	Sofia Fosset	Sophia is having issues with her broadband connection	347-351-2302	I spoke to her at length to try to fix the issues, howver we wer not able to. I will follow up with her this afternoon at 4pm. Emailed M. Stoff and E. Gonzalez that this computer may need to be swapped out	10/01/09
10/01/09			MD	Help Desk	The help desk is confused with numerous phone calls they are recving	5100	Referred to M. Stoff via email	10/01/09
10/01/09			MD	Benyamina B	Having issues becuase her school name changed. Students from the old school are not appearing in her new school	917-664-228	Follow up via email	10/01/09
10/01/09	`		MD	Danielle Steiner	New Math teeacher: NO PROFILE association in TAARIS or with BNPS		Follow up with M. Stoff
10/01/09			MD	Nina Kossman	Nina has left many messages regarding 13 students who need approval, I believe this issue was solved. She has also doucmented her issues, as requested in the TAARIS FAQ area. In addtiion, she now has another issue which Michael and I have recvd in email	917-698-0153	Referred to M. Stoff	10/01/09
10/01/09			MD	Tim Acolse	Solved his own issue			10/01/09
10/01/09			MS	Pat Campbel		914-844-9262	Follow up via email	10/01/09
10/01/09			MS	Peri Lyman	Can not enter some of her students	516-967-7342	Follow up via email	10/01/09
10/01/09			MS	Shiily Tagrid	Conflict on one of her groups	516-776-6749	Looked into this issue, and fwd email to Saeer	10/01/09
10/01/09			MS
10/02/09			MS	Lynee Smith	Problem setting up printer		Phone call for 30 minutes.
10/209			MS	Nina Kossman	Question about submitting groups
10/06/09			SR & MB	Sophia Fossett	Replaced her computer--no Verizon
10/07/09			SR	Fran Grasso	Question re hardware--blank screen	914-629-9395	Called--colleague assisted--issue resolved
10/07/09			SR	Michelle Francis	Wants to drop off computer--hardware	917-648-0484	Wrong #--George Mulbright v-mail; Jeff Sawyer--Verizon had visited her-said replace computer	10/8/09 replaced computer
10/07/09			SR	Debra Dolan	Walked her through Broadband Connection & Printer installation	718-882-4576	Solved problem by using old laptop in one school	10/08/09	Anwered quest.. about approvals
10/08/09			MB	Nina Kossman	need students approved	917-698-0153	Sent info to MS for CoraLee	10/08/09
10/08/09			MB	Joann Barnett	Labels do not print properly	516-375-0783	Left message that office is working on matching labels.	10/08/09
10/08/09			MB	Fatai Bowla	Unable to input Taaris	908-922-5402	left message if she still had problems to call the office. MB walked him through deleting and recreating groups for extended day.	10/08/2009;10/13/09
10/08/09			MB	Esther Reifman	Most of list is missing	917-597-3785	Left message explaining that children who are not eligible will not appear on list.	10/08/09
10/08/09			MB	Nina Bartfeld	Ex Da issues & DOE Email issues	718-490-2790	Left message explaining DOE helpdesk for DOE e-mail issues. Call on Tues. for Ex Da help. MB spoke--second call--solved issues with extended day and deleting groups.	10/13/09
10/08/09			SR	Michelle Francis	Replaced her computer--Broadband issue--installed printer	917-608-8404	No follow up needed
10/09/09			AH	Joan barnett	Questions regarding monthly report groups and programs on Taaris	516-375-=0783	Not sure if she is programed in the right schools?????	MAYand SHERRY please FOLLOW UP
10/09/09			AH	Maureen-St. Paul	School is not attached to TAARIS system at all	646-331-6360	Follow up with M. Stoff	10/28 MD- I believe that with the profile updates this information is updated.
00:00:00			AH	Christina DeStefano	Cannot delete group-TAARIS	347-721-5462	May and Sherry please follow up	10/28May and Sherry please follow up
10/09/09			AH	Debbie Dolan	Spoke to Sherry regarding problems, tried instructions still does not work, battery not working, not recharging, screens goes blank and printer issues	718-655-6587	I am visiting her on Tuesday.	10/28 I thinks she is still having issuses
10/09/09			AH	Judy Metzger	Printer not working at all	917-710-2042	May and Sherry please follow up SHE CALLED MANY TIMES. I will probably visit the school NEXT week.--SR called and left v-mail.	10/13/09
10/09/09			AH	Lavern Parris	trying to delete group and is unable to delete	516-507-2252	I had a long conversation with her. Problem sovled	10/09/09
10/09/09			AH	Jeanie O'Keefe	Having trouble creating students and deleting groups	917-2507075	MB left detailed v-mail--will call again. MB spoke with Gina and explained if child does not appear that child is not eligible. Also discussed correcting her Monday school so she can enter students. Notified Michael and Maria.	10/13/09
10/09/09			AH	Shaun Sarello	sent email to michael or maria regarding having problems with printer, do not have icon on the page would like to come down to the office to see if these problems can be fixed on the computer and labels do not match	718-370-0477	Had conversation with Sean Cyrillo. He will call back	10/09/09
10/09/09			AH	Terry Martin	Having trouble with Printer	347-400-7748	SR spoke with Terry--issue resolved.	10/13/09
10/092009			AH	Maureen Scanlin	spoke to maria about loading students onto TAARIS have not done it yet please advise how to load student on to systems	646-331-6368	Follow up with M. Stoff	10/28 MD- I believe that with the profile updates this information is updated.
10/09/09			AH	Shiela	adding a group to extended day and cannot get the names into group because the same name are in another group	914-636-2321 (Home) 914-527-4547 (work)	MB spoke with Sheila--explained how to delete groups and create ext.day groups.	10/13/09
10/09/09			AH	Joan (not barnett)	cannot get into mobile broadband and virus update having trouble with that	347-403-1002	MB left messaged re connecting to Broadband and updating Symantec.
10/09/09			AH	Benita-St. Anthony	printing group and forms and the printer completely stop working, printer say memory lost.	917-659-6407 or 718 659-6407	May and Sherry please follow up	10/28 May and Sherry, HAVE her contact the PRINTER #
10/09/09			AH	Peggy Jordan-St. Mary	Have a few question regardign TAARIS	845-596-4585	MB left v-mail--will call again. MB spoke with her--discussed deleting group so top sheet reflects correct minutes. She will call tomorrow to redo ext.day in next school with MB.	10/13/09
10/09/09			AH	Joan Barnett	F.Y.I. sent group without Per Diem codes	516-375-0783	???
10/09/09			AH	Janice	trying to reschedule her class group in TAARIS, when she does that it delete the other group.	347-615-1832	MB spoke with Janice re scheduling groups--she will call back re deleting groups.
10/09/09			AH	Shayne Manzel'Fontek	having trouble with TAARIS, students are listed but are not appearing on group list	917-604-3289	MB--Shayne concerned about two students who did not appear on her list. MB explained they probably were not eligible. Shayne will speak to her supervisor re this.	10/13/09
10/09/09			MD	Amy Jacobson	Having issues with printer	347-463-1263	SR spoke with Amy--no current printer issues.	10/13/09
10/09/09			MD	Carol Goldberg	Still Wiating on schools to be in system	516-729-9768	Follow up with M. Stoff
10/09/09			MD	Eillen Korby	Many calls for Eillen. regarding K students	917-428-9001	Solved issues on phone	10/09/09
10/09/09			MD	Esther Reifman	Issues with HS and schedule		Follow up with M. Stoff
10/09/09			MD	Judy Metzger	Printer issues: Check this to see if it was logged earlier.	917-710-2042	10/13/09 AM --SR called--left v-mail.
10/09/09			MD	Illene Reich	PD teacher: Can Not connect to the internet. Needs instructions on broadband and how to connect	917-751-1260	May and Sherry please follow up
10/09/09			MD	James DeLise	EX Day issues.	516-640-2473	I will deal with these on Thurs	10/09/09
10/09/09			MD	Joyce Warsoff	Called numerous times, EX DAY issues		Problems solved	10/09/09
10/13/09			SR	Carol Goldberg	Trouble with printer	516-729-9768	Spoke with Carol--Walked her through reinstallation of printer--still not printing. Perhaps a cable problem?? She will ask colleague and helpdesk and get back to us either way. She called--printer is printing!!	10/13/09
10/13/09			AH	Esther Grossman	Extended group not coming up extended group	347-831-7907	SR spoke with Esther--reviewed how to create Ext.Day groups--she understood.	10/13/09
10/13/09			AH	Mindy Benjamin	Created a few students--one disappeared to another school	646-306-9633	May and Sherry please follow up
10/13/09			MD	Debra Clarke	Issues with extended day. Will call back--	646-269-0957	MD-Spoke with Debra. She will review her schedule and call back---
10/14/09			MB	Peggy Jordan	Gr.1 student--sister is eligible but he was not.	845-596-4585	MB checked with Coralee and then approved child; Peggy thanked May because her Top Sheet is now correct with the extended day.
10/14/90			MB	Gina O'Keefe	Top Sheet & Ext.Day		Top Sheet worked out but she has 4 Gr.1 students eligible for ESL and Rdg. but can't get them into her groups. MB checked with Evette--said if they qualify for Rdg. & ESL and there is no LAB R score she can take them for reading. MB left message there must not be a LAB R score.
10/14/09			MB	Sheila Dardashti	Thanked that her ext.day groups are finally correct; However some Kdg. children grade listings need to be corrected--Sheila will e-mail the names.
10/14/09			MD	Melissa Cowen	Email full of issues, scheduled for site visit next week will follow up with details
10/14/09			MB	Shirley Campbell	Students in all 3 schools with incorrect grade.		MB changed grades for all 6 students.
10/14/09			SR	Joanne Reiss	3rd grade child--Our Lady of Fatima, D.30 listed in grade 00.		SR changed grade and notified Joanne by e-mail.
10/14/09			SR	Louise Villani	DOE mailbox full	914-282-8181	SR left V-mail--DOE mailbox must be emptied so she can receive e-mails.
10/14/09			SR	Barbara Kydd	Ex.day group and total instructional time		SR e-mailed Barbara detailed instructions re creating ext.day group and its relationship to total instructional time shown on top sheet.
10/14/09			SR	Barbara De Freitas	2 children in wrong grade, 1 in wrong group and 1 showing in Barbara's other school.	347-243-0104	SR spoke with Barbara--changed grades, Barbara changed group for 3rd child--Child in wrong school was made inactive and Barbara created him in correct school.
10/14/09			MS	Michelle Francis	Needs password reset	917-608-8404	SR e-mailed Michael;Michael reset password.
10/15/09			SR	Gail Weinstein	St.Raymond HS (boys) new 9th graders listed as Kdg.		SR corrected in TAARIS
10/15/09			SR	Frances Elbaum	No printer in her school.		SR - referred her to Michael's memo re closest school with printer; spoke with Michael--he said she can come into office to print. Fran will come in Friday, Oct.16 in the AM.
10/15/09			SR	Tanya Culver	wasn't sure of taaris login--was it same as DOE e-mail and did she need the @schools etc.?	917-586-1415	SR spoke with her--she realized she hadn't put in the entire e-mail address when trying to login.
10/15/09			SR	Lois Mirkin	Multiple ques.re her laptop which was a replacement but she thinks is a loaner.--Lois called: said her laptop is slow and 2 trainers told her they never saw such a slow computer.	516-521-2467	SR - left v-mail for her to call me re her laptop issues. SR spoke with Lois: told Lois this computer is a replacement and is now hers; Lois was not familiar with Symantec and had never updated; She was not familiar with Dell Touchpad controls and had never adjusted it to her touch; her laptop was not attached to the printer when installation was done, therefore she could not print; she did not know about the Radio card slide switch on the side of the computer and had never checked that to be certain it was on. SR also suggested she delete any items on her computer that were not hers (music, etc.) as they might be contributing to slowing down her computer. SR told Lois she will be in the office Wednesday if she needs to call and Maria will be in tomorrow (Friday).
10/15/09			SR	Larry Banks	Entering Ext.Day Groups	347-668-4990	SR spoke with Larry--he had consulted manual and had begun to understand--SR walked him through and e-mailed steps to him from TAARIS FAQ's.
10/15/09			SR	Hanley Silverman	Needs to edit start time of Title 1 Colleague Conf.in Daily Act.Log		Sr went in as Hanley--Michael edited start time for Hanley.
10/15/09			SR	Diane Roded	Had issues moving a child from a group of 5 to another group because it left 4 in the original group.	718-649-0271	SR spoke with Diane--she thought she had solved issue by adding 6th child to group prior to moving other child. She will call back if she still has questions but felt things are going well and said the Summer Training was really helpful to her implementation of TAARIS.
10/15/09			SR	Bob Lopez	Broadband not on--can't get into TAARIS	914-213-1908	SR spoke with Bob--Radio switch was off--issue resolved. Also solved other edit issues.
10/15/09			SR	Alvaro Passaro	flashdrive not able to be read.	212-281-7174	SR spoke with Alvaro and told him to bring Flashdrive for replacement.
10/15/09			SR	Judith Metzger	Several issues: grade changes needed; several students in school have same name but different birthdates and grades--computer seems to be recognizing them as the same child and is sending error message that child is already in group. I e-mailed this issue to Michael & Maria; printing labels for small groups of students leaves middle of label sheet with wasted labels. I e-mailed this issue to Michael & Maria.	917-710-2042	SR spoke with Judy--made grade changes where needed; e-mailed 2 other issues to Michael & Maria.
10/15/09			MB	Eva Altman	3 students--2 needing grade correction; one not appearing on TAARIS List		MB corrected the grades & approved students, however Charles Freedman must reentered in TAARIS. MB sent Eva an e-mail re this.
10/15/09			MB	Immaculata Ngwangwa	waiting for ineligible students to be rezoned for approval.		MB sent e-mail--the dist.is being rescanned for Title I eligibility. Wait until Monday to see if they are eligible.
10/15/09			MB	Yuta Silverman	student in the system but not eligible		MB--must wait for approval--sent e-mail to Yuta.
10/15/09			MB	Debra Mark	waiting for students to be approved and 2 students entered in wrong school.		approved grade 2 student. Made the 2 students eroneously entered in RJJ inactive. E-mailed her saying she had to re-enter the 2 students in St Peter's.
							She also had 6 students in the wrong grades at St Peter's which I corrected.
10/15/09			MB	Margo Cates	6 students with incorrect grades		Corrected grades
10/15/09			MB	Ann Kipust	Needed approval & problems resolved		problems resolved
10/15/09			MB	Xenia Winfield	connection issues		problems resolved
10/15/09			MB	Nina Bartfeld	connection issues
10/16/09			AH	Shavon McFlanen	password does not work	718-772-1015	IF Shabon Calls again-- SITE VISIT 11/5
10/16/09			AH	Janie Whitney	Cannot log into computer having trouble with her password	718-342-7722X309
10/16/09			AH	Hanley Silverman-St. Michaels	trouble with his computer	718-241-3586	May and Sherry please follow--SR called #--it was a Rite-Aid Pharmacy v-mail.	10/20/09
10/16/09			AH	Melinda Janow	trying to add on student to system keep getting error-it reads system overflow with exception everytime she tries to enter the child	516-650-1796	If Melinda calls back tell her I will be visting her next week.
10/16/09		Email	MD	Noreen Stack	Various issues on an email will follow up Monday	Email
10/16/09		Phone	MD	Sandra Belleshan	Issues with Tarris	516-933-3842	May and Sherry please follow
10/16/09		Phone	MD	Loretta Abraham	Log on issues	917-686-4240	SITE visit scheduled for 10/27/09
10/16/09		Phone	MD	Immaculata Ngwana	Student issues	917-750-2290	SITE visit scheduled for 10/27/09
10/16/09		Phone	MD	Debra Clarke	Tarris	646-269-0957	SITE visit scheduled for 10/27/09
10/16/09		Phone	AH	Miriam Scanlin	Taaris-computers need to be activated	646-331-6360	Follow up with M. Stoff
10/19/09		Phone	AH	Jeanie O'Keefe	Taaris-group she created on Monday is coming up as extended day school which is in correct need to change it	917-250-7075	May and Sherry please follow
10/1909		Phone	AH	Melinda Janow	Computer problem, everytime she entered list of kids computers state system is overload	516-650-1796	IF MINDY CALLS AGAIN, SHE HAS A SITE VISIT FOR 11/5
10/20/09			MB	Carol Goldberg	Had students with incorrect year of birth and misspelled last name.		Corrected year of birth and spelling of names. Suggested she speak to her supv. about eligibility.
10/20/09			MB	Eva Altman	Previous issues were resolved. Charles Freedman not on list.		Cora Lee confirmed Charles Freedman had transferred i 4 years ago. She transferred child in NPSIS. Eva has to enter him as new.
10/20/09			MB	Sheila Dardashti	Several children with incorrect grade or name misspelled.		Edited info and changed the grade of 6 students and the spelling of 3 names.
10/20/09			MB	Susan Wetter	Claimed she was locked out of TAARIS		Had her change power source and re boot the laptop. She had forgotten how to log on to TAARIS.	NEEDS a SITE VISIT---
10/20/09			SR	Susan Raven	Could not print	1-516-455-9896	SR walked Susan through connecting to printer and installing printer on laptop using CD. Computer got into loop at first and between shut downs, restarts and process was on phone with Susan more than 1 hr.--She still was not able to print--Maria please call her and she probably will require a visit. SUCCESS--Susan called back to say a tech person in the school looked at her problem--she had the USB cable in the correct printer portal but the wrong port on the laptop--the mouse had been in that port. When they unplugged the mouse and plugged the USB into that port she was able to print. Susan called B
10/20/09			MB	Inga Lamonaca	Top sheet issues	917-603-6756	Her top sheet doesn't tally because she divided her mixed grade into two separate groups that meet at the same time. I tried to walk her through delting sthe group and combining into a new group. She insists on taking the first grade children in the group separately on Thursdays when the second grade is not available. Sent an e-mail to MD	MD: Spoke to Inga on phone regarding this. Solved part of the problem.
10/20/09			MB	Esther Reifman	Child's name was reversed.		Sephora Pinhasov - child's name was reversed on TAARIS
10/21/09			MD	Lyn Ceasar	Schools are still not correct. Correct Schools are: Jewish Inst M, T,TH and Beth Jacob W, Mt. Carmel F	718-490-6051	Referrred to MSTOFF, In additon Site visit scheduled for 11/5
10/21/09			SR	Bob Lopez	Broadband connection issue	914-213-1908;718-733-6077	Spoke with Bob on school phone--Broadband is working; Bob is also thrilled with TAARIS and all it does in terms of the calculations and preslugged forms, etc. He sees that ultimately it will lessen need for repetitive entry.	SITE VISIT schedulued for 10/29
10/21/09			SR	Donna & Benito	Computer issue	917-769-2893	Helpdesk had come--couldn't help--sent Dell--they came and replaced all the keys on the computer--now computer is working--printer has list of jobs that hadn't printed so it is taking time to print but all is now working.
10/21/09			SR	Benjamina Schrieber	laptop issue	917-664-2884	left v-mail
10/21/09			SR	Claire France	laptop issue	718-782-1110	only in that school on Monday--will e-mail her to contact me. Claire returned call--her computer only has lines on screen--SR cross-checked with Michael and explained to Claire that first steps are to call Helpdesk and tell them issue is re TAARIS computer and if they come and can't help they will refer her problem to Dell who will come to repair laptop.
10/21/09			SR	Joann Reiss	computer locked???	718-229-5116	left v-mail
10/21/09			SR	John Amato	computer problem with login--	718-216-7908	Radio switch was off--he discovered resolution by looking in Manual--John thanks Michael profusely for getting back to him and for letting Maria visit his school to assist--"she was absolutely wonderful, knowledgeable and capable!"
10/21/09			SR	Sheila Dardashti	New student creation list--how to find student	914-527-4547	Spoke with Sheila--May is helping her--she will get the student info to May later. Will approve after she gives me address. Corrected gender of student.
10/21/09			SR	Jason Finegold	TAARIS pre-screen form issue	917-288-8197	all is okay now--thank you for follow-up
10/21/09			MB				Approved students in Districts 1,4,5,6,7,9,13,14,15,16,17,19,32
10/21/09			SR	Benjamina Schrieber	cannot connect to Broadband	917-664-2884	SR checked radio switch--had her shut down and remove battery--still not able to connect and cursor did not let her click on connect--she will come in to office this PM.
10/21/09			SR	Hanley Silverman	System overflow message	516-241-3586	Okay now
10/21/09			SR	Honey Neier	TAARIS login problem--error message	718-583-2344	called--no answer--will send e-mail for her to call us.
10/21/09			SR	Kim White	Peoples Elementary School	718-485-0100	left message with school office for her to call re her issue???
10/21/09			MB		HS Approvals		As per CoraLee - All HS students are eligible for Title 1 services - therefore, I approved all students in grades 9-12.
10/21/09			SR	Louise Villani	DOE mailbox & TAARIS log-on issues	914-282-8181	Spoke with Louise--she cleaned out her DOE mailbox and all issues including log-on have been resolved. Louise said everyone from TAARIS has been wonderfully helpful.
10/21/09			SR	Amy Jacobson	Ques. on schoolwires--students with NPSIS numbers appearing on TAARIS List without NPSIS numbers.	347-463-1263	Called--left v-mail for Amy--checked with Coralee--
			SR	Joan Goldberg	Issues re adding and deleting students in a group.	718-846-8531	Called--left message with Ron (in school) for her to call me in office. Joan returned call--at St. Sylvester she needed spelling of student's last name corrected and grade corrected for a different student. This is now done.- - She will call tomorrow for assistance with other issues--i.e. moving gr.5 student from one group to another--she said taaris didn't let her add or delete the child--Maria will visit her 10.27.
10/21/09			MB	Gilda Matera	Issues with students in incorrect grades and incorrect Top Sheet		Edited the names and corrected the grades of 4 students.Explained how to re-do extended day groups so that the timing will be corrected on Top sheet.She wanted to type info on topsheet (i.e. official school hours, change of schedule etc.)
10/21/09			MB	Joanne Bazik	Had concerns about where to see glitches that were resolved.		She suggested updating the TAARIS home page so staff can see corrected general issues at a glance. She also felt printing groups was too time consuming because of always having to back page and the slowness of the system. I said I would bring suggestions to Michael.
10/21/09			SR	Pauline Grillos	re top sheet on schoolwires--not calculating what she thought she scheduled.		sent e-mail re her issues.
10/21/09			SR	Patricia Kelly	re editing items in taaris--on schoolwires		sent e-mail re her issues.
10/21/09			MB	Diane Grant	Wanted to meet to discuss some of the concerns staff had.		I agreed to meet at her convenience but since many staff members had been in direct communication with us, perhaps the issues had been resolved. She was going to e-mail me asome of the general concerns.
10/21/09			MB	Pat Murtha	All Saints problems getting William Nugent and Akamee Smith in a group.		Sent e- mail explaining that Ex Da group should not exceed 5. William might already be in a different day group.
10/21/09			SR	Lois Darlington	issues on schoolwires--pop-up blocker & changing salutation; removal of her first name in letters.		Sent e-mail re her issues.--she must enable pop-up blocker to be able to choose salutation; other issue resolved.
10/21/09			SR	Martin Teri Chapman	issue on schoolwires--showing multiple activities during parent meeting.		e-mailed suggested solutions.
10/21/09			SR	Louise Villani	issue on schoolwires--re Top Sheet--		Spoke with Louise--all resolved--also emptied her DOE mailbox.
10/21/09			SR	April Sponaugle	issue on schoolwires--re ext.da entry
10/22/09
10/22/09			MB	Patricia Murtha Brennan	Students not available to her even though she added them in Sept.		Michael said he would make them available from his end.William Nugent & Akamee Smith.
10/22/09			MB	Eva Altman	Charles Freedman not on school list		CoraLee had transferred him in NPSIS but our system would not allow Michael to make him available.
10/22/09			SR	Barbara DeFreitas	grade corrections and new students that she needs to put into groups.		SR checked TAARIS and with CoraLee--e-mailed Barbara with info re the 2 new students; changed grades of students that needed corrections.
10/22/09			SR	Patricia M Brennan Murtha	printer issues at olph--it works intermittently		called school--v-mail in loop and didn't take message; e-mailed Patricia to call me.
10/22/09			MB	Shlomit Hirsch	St Anthony's student still not approved		sent her an e-mail asking for student's DOB & address to confirm eligibility.
10/24/09	02:50:00	p	MS	Emily Lenhardt	Broadband Issue	Did not leave a cell #		10/29 Issue resolved! MD
10/24/09	02:54:00	email	MS	Julie Stefandl	Topsheet calculations
10/27/09		e-mail	SR	Susan Raven	how to open attachments--couldn't access Michael's attachment re TAARIS coordinators. I do not have a copy of it to resend to her.	516-455-9896	Spoke with Susan--she had no time today--seeing groups back to back; I alerted her to usual way to open attachments--she will call me tomorrow when she is on the computer.
10/27/09			SR	Judith Metzger	grade corrections for students K to gr.1	917-710-2042	made grade corrections and left v-mail for Judith telling her so.
10/27/09			SR	April Sponaugle	could not connect to forms.schoolwires.net; also had questions re student's personal info.	845-392-6422	phone kept disconnecting so I e-mailed April re her issues
10/27/09			MB	Rosemarie Paredes	Could not get students into group Q	917-750-2399	Children were in grades 6 & 8. I suggested she create two separate groups that meet at the same time. The computer will allow that.	Needs follow up.....
10/27/09			SR	Justina Ihetu	grade correction	646-662-2427	spoke with Justina--student's grade appears correctly
10/27/09			MB	Gregg Leib	Ashton Solomon not appearing on eligible list		Sent an e-mail requesting more information to get student approved. He responded that he would send the info next Mon. when he is in that school.
10/27/09			MB	Laura Campbell-Lui	Students from St Marks are on Al Noor's list.		Left a message for her to call us to unscramble the students.
10/27/09		e-mail	SR	Sidney Markowitz	needed grade corrections & edits for new admits		Corrected grades and to edit another entry requested additional info. from Sidney--notified him of status via e-mail
10/27/09			SR	Erika Bertrani	two students with questionable spelling of names awaiting approval that she cannot enter in groups.		I e-mailed Erika requesting accurate info for both students so that we can determine eligibility. I also reminded her re need for specific reading scores for a child to be approved.
10/27/2009 & 10/28/09			SR	Martha Mandel	Unable to submit Oct.Monthly Report today	917-673-3231	Spoke with Maria re this issue--issue should be resolved by end of 10/28/09; left v-mail for Martha on her cell.	MD Spoke with Martha, explained the montly calculations--
10/28/09			MB	Marguerite Dente	She was having trouble with creating extended day	917-841-1242	I talked her through deleting a group and recreating an extended day group
10/28/09			MB	Josephine Scorca/Shlomit Hirsch	Needed Amir Windley approved		Checked address with Coralee & approved
10/28/09			SR	Sidney Markowitz	name correction of new admit and monthly report computer function issue	St.Gabriel D30 718-426-7170	Resolved name edit issue; conferred with Maria--Monthly Report issue should be resolved by end of day today--Sidney thank us all.
10/28/09			MB	Gilda Matera	Needed 2 grades corrected		Corrected grades of 2 students at Corpus Christie
10/28/09			MB	Nelva Edwards	St Anthony's eligibility list		Students do not appear on waiting for approval. The 1 student there is Correema Patterson. When she sends me her address I will confirm eligibility.
10/28/09			SR	Joyce Warsoff	Need for grade correction; ques. re TAARIS--also concerned re ITBS testing days in school when she cannot take some groups, makes attendance look lower--can there be a place for comments??? In the paper system they could note things like this; also--in schools where she has several first grades she would like to be able to identify the class each child is in--i.e. 1-1, 1-2, 1-3 etc. Not just Group A, B or C, etc.--any possibility of this???	917-576-8118	Resolved grade edit issue--I explained the need for TAARIS, being a computer system, to be more generic for all school configurations--some small schools having only one class on a grade, etc. Forwarded her suggestions to Maria. Also gave her a heads up re the Oct. Monthly Report form being worked on.
10/28/09			MB	Nell Edwards	Eligibility list		I explained that the system has readjusted and approved many students. She should log back on and see if the students still do not appear. Since she didn't have her computer with her, she will enter the lists and call back on Friday
10/28/09			SR	Susan Raven	Just got to her e-mails and with assistance opened an attachment--feeling like she is succeeding and wanted to say Thank you for the help--she regards us as her go-to TAARIS people.	516-455-9896	Thanked her for calling and gave her a heads up re the Oct. Monthly Report.
10/28/09			SR	Any Jacobson	called re edits to 4 students at Magen David	347-463-1263	Edits resolved at Magen David
10/28/09			SR	Louise Villani	Monthly Report issue	914-282-8181	Explained Maria was working to correct this issue--suggested she wait until late this evening or tomorrow --situation should be resolved.
10/28/09			MB	Gail Cucci	Grade3 at BSDA		As per Evette, I approved the new students in the Brooklyn Seventh Day Adventist.
10/28/09			SR	Laraine Gatis Gelpi	Printer error code	718-562-7132 - No Answer or V-Mail	e-mailed her based upon the info she sent Maria thought it was a fuse problem and to pursue Lexmark Help.
10/30/09			AH	Carnie Delone	Monthly Report issue	917-678-3316
10/30/09			AH/MB	Judith Allen	Taaris issues	347-455-4944	forwarded to Maria
10/30/09			MB	Al-Noor	students needing approval		Approved all as per Evette Gonzalez
10/30/09			MB	Joanne Bazik	incorrect grade and needing approval		Corrected grade and approved students in St Patrick who had been eligible previous year.
10/30/09			MB	Debra Mark	incorrect grade and needing approval		Corrected grade and approved students in Rabbi Jacob Joseph.
10/30/09			MB	Maureen Kennedy	incorrect grades		Corrected grades of students at St Nicholas of Tolentino and St Mary's. Reminded her how to move a student from one group to another be removing the child from the group and hitting the all students button , then selecting the student for the new group.
10/30/09			MB	Nelva Edwards	Various issues in each school		Corrected grades of students and approved students in D 8,11,12
10/30/09			SR	Michele Francis	Printer installation issue		Walked her through installation 2x--glitch was printer itself needed to be turned off and on after installation on laptop for it to connect.
10/30/09			SR	April Sponaugle	called and left phone number	845-795-5189;845-392-6422	phone numbers do not work---after I dial I get a dial tone. I will e-mail her again.
11/02/09			md	Shelagh LaMendola	Hardware isssue	917-374-5567	Hardware issue:Has to call DELL	Will call Dell, Dell will handle.
11/04/09			MB	Gina O'Keefe	discharge student problem & Att. Report mis calculations	917-250-7075	When making a student inactive - do not save changes. Att. Report will be corrected for duplicate counting of ex. da.
11/04/09		Phone	MD	Maria Molino	Entered student into WRONG School	718-644-5249	Needs follow up: Fixed-- by MD- Changed the school
11/04/09		e-mail & phone	SR	Joyce Warsoff	Issues locating students--1 in St. Lucy, D.11; 1 in Holy rosary, D.11. Also calculations of Monthly attendance--ext.da.counted twice. How to remove students put in groups by mistake? Printer still not able to print--Jessica Morales tried to help--spoke to Maria--still having issues.	917-576-8118	Spoke with Joyce--Lucia Garcia in TAARIS--e-mailed her FAQ's re creating new students; Other child not showing in system--school needs to enter him and she will need to create as new. Explained need to click on active to make student inactive and remove from group. Sent Joyce e-mail re not to save when changing student status--Re printer--after discussing with Maria, suggested she call the Lexmark 800 number.
11/04/09		phone	SR	Mindy Benjamin	Re removing student who has been seen but is leaving school--will student still show as having been seen?	646-306-9633	Spoke with Mindy--explained she needs to click on active to make student inactive--this will discharge student but it will still show student received service.
11/04/09			MB	Sheila Dardashti	Problems with att. report	914-527-4547	Corrected the numbers in her Oct. Att Report - Still questioning grand total - double counting ex da students.
11/04/09			MB	Esther Reifman	New student had the same name but different DOB as an old student		Logged on as Ereifman and had the same problem. When I logged on as myself I was able to create the student with the same name.
11/04/09		school wires	SR	Julie Stefandl	when changing active to inactive status and saving, status goes back to active--please help	917-803-9162	Spoke with Julie--told her not to save after changing status--hit back page--she did it while on phone and it worked fine--fyi--she is thrilled with TAARIS
11/04/09		schoolwires	SR	Jeri Feder	Same issue as Julie--	917-796-0402	Spoke with Jeri--explained that she should not click save--just back page--she did and was very relived it worked--she said she was having a "melt down" after having repeated the process and clicking save and it returning to active status.
11/04/09		school wires	SR	Carmen Lechner	On student status--it doesn't allow her to input any data		I spoke with Maria--she will send out detailed information to all staff on how to input data in student status (in TAARIS)--I notified Carmen of this via e-mail
11/04/09			MB	Maureen Kennedy	How to assign a time slot to a different group	Explained how to remove all students from a group and then delete the entire group. Then you can reassign the time.
11/04/09			MB	Sara Katz	Students in boys school had to be changed to girls' school.		Made the 3 boys inactive in the boys' Shaaei Zion ohel Boys and re entered them in the girls' school.
11/04/09			MB	Ellen Mactas	Students missing from registers & removing students from group.		Added students as needed. Explained how to make a student inactive and not save. Explained how to print student status reports.
11/04/09		Phone	SR	Ellen Mactas	Laptop not talking to printer		Walked Ellen through checking on printer ports, USB connections at both ends, printer selection in print window--no printer jobs listed; printer not checked; message to install printer in printer window. Suggested she reinstall printer, turn printer off and on, select properties in right drow-down, etc.
11/05/09		Phone	SR	Sidney Markowitz	Student still can't enter into group	718-631-8720	Child is awaiting approval--Danny Jimenez, gr.4. --notified Sidney in v-mail--spoke with Michael re eligibility of student.
11/05/09		Phone	SR	Ellen Mactas	Boxes not "hot"
11/05/09		phone	SR	Amy Jacobson	3 children with NPSIS #'s but not showing on list for selection	347-463-1263	Amy gave me info for 3 students--checked for eligibility and got back to her.--signed on as Amy--she had neglected to select grade for each child after group name--she kept seeing only K and gr 1 students--once we selected gr.5 the students she was looking to select were available.
11/09/09			MB	Nell Edwards	Coreema Patterson		Corrected grade so she could be placed in a group.

NAME	PROBLEMS	SCHOOLS
BEATRICE, JULIE	Gets knocked out of Tarris when planes fly directly overhead. She is close to the airport. She has to close the computer and start it over again.	She experiences problems at both of her schools. Our Lady of Fatima (D30) on Mon, Tues and Fri and St. Francis of Assisi (D30) on Thurs
ISABEL COTARELO	Difficulty staying connected to TARRIS .	St. Agatha in Brooklyn. There on Tues, Thurs and Fri.
CLAIRE FRANCE	Difficulty getting connected to TAARIS with the broadband connection. She can however get on with the schools connection using the cable.	Epiphany Lutheran (D17), there on Wed.
DEBORAH LUNDY	Difficulty accessing broadband. Has experienced impromptu disconnects while adding data.	Bishop Ford (D15) there on Tues & Fri
TERI MARTIN CHAPMAN	Major difficulty getting a connection. Sometimes she is able to use the title 1 reading room and log on. Anywhere else there are problems. Early in the morning from about 8-8:15 is the best time to connect.	Francis Cabrini School (D32) on Mons & Tues
	Able to log on downstairs, but not upstairs where her rooms are located.	Corpus Christ School (D30) on Wed, Thurs and Fri.
SETH NAGEL	Substantial difficulty	St. John Lutheran (D24) Mon.
	Substantial difficulty	Ascension (D3) Tues
	Substantial difficulty	Sts. Philip & James (D11) Wed through Fri
HONEY NEIER	Was having difficulty with logging onto broadband last week and called Dell. Problem was corrected after two (2) phone calls to Dell.
KAREN SABUR	Difficulty accessing TAARIS	Guardian Angel (D2) Tues
MELISSA VALERIO	Gets kicked off broadband at least once a day, either in med-morning or mid-afternoon. Have to shut down and restart.	St. Elizabeth (D6) Mon - Fri
XENIA WINFIELD	Experiences slow or no connection at times. TAARIS systems freezes and can no longer complete inputs.	St. Elizabeth Seton (D32) Mon - Fri
LOIS MIRKIN	Has no broadband or phone service in her basement space. M. DeSimone is aware.	Holy Child (27)
Sydney Markowitz