| |
|
|
|
2748 |
|
9 |
$57,067.3 |
$20.8 |
$21,524.0 |
$7.8 |
$78,591.3 |
$28.6 |
|
|
|
|
|
| |
|
|
|
Productivity |
Sales |
CE |
Resolutions |
|
| FW |
WE |
Avaya |
Name |
# Calls |
AHT |
Unplanned |
Doc Revenue |
Doc RPC |
TSS Revenue |
TSS RPC |
Total Revenue |
Total RPC |
CSAT |
XPR |
CRF |
Call Logging |
|
| 201014 |
8-May |
39321 |
Narsappa Anilkumar |
46 |
0:38:09 |
|
$1,602.0 |
$34.8 |
$396.5 |
$8.6 |
$1,998.5 |
$43.4 |
|
|
|
|
|
| 201014 |
8-May |
39197 |
Shaikh Nawaz |
54 |
0:30:20 |
|
$935.0 |
$17.3 |
$574.1 |
$10.6 |
$1,509.1 |
$27.9 |
|
|
|
|
|
| 201014 |
8-May |
39403 |
Rao Shrinivas |
1 |
0:06:22 |
|
$- |
$- |
$17.0 |
$17.0 |
$17.0 |
$17.0 |
|
|
|
|
|
| 201014 |
8-May |
39100 |
Dayama Vijay |
49 |
0:35:51 |
|
$1,492.0 |
$30.4 |
$187.0 |
$3.8 |
$1,679.0 |
$34.3 |
|
|
|
|
|
| 201014 |
8-May |
39232 |
Somaiya Bhavesh |
15 |
0:37:56 |
1 |
$198.0 |
$13.2 |
$215.5 |
$14.4 |
$413.5 |
$27.6 |
|
|
|
|
|
| 201014 |
8-May |
39642 |
Arya, Dheeraj |
41 |
0:38:16 |
|
$1,403.0 |
$34.2 |
$806.0 |
$19.7 |
$2,209.0 |
$53.9 |
|
|
|
|
|
| 201014 |
8-May |
39141 |
Prashant Kumar |
5 |
0:28:21 |
|
$239.0 |
$47.8 |
$- |
$- |
$239.0 |
$47.8 |
|
|
|
|
|
| 201014 |
8-May |
39516 |
Nerekar Ahmed |
62 |
0:30:25 |
|
$913.0 |
$14.7 |
$504.3 |
$8.1 |
$1,417.3 |
$22.9 |
|
|
|
|
|
| 201014 |
8-May |
39160 |
Aditya Pamak |
47 |
0:29:59 |
|
$756.0 |
$16.1 |
$251.9 |
$5.4 |
$1,007.9 |
$21.4 |
100% |
|
|
|
|
| 201014 |
8-May |
39287 |
Nevil Shah |
47 |
0:33:24 |
|
$506.0 |
$10.8 |
$238.0 |
$5.1 |
$744.0 |
$15.8 |
|
|
|
|
|
| 201014 |
8-May |
39236 |
Korgaonkar Vinit |
40 |
0:38:56 |
|
$1,503.0 |
$37.6 |
$820.3 |
$20.5 |
$2,323.3 |
$58.1 |
100% |
100% |
|
|
|
| 201014 |
8-May |
39660 |
Salvi Priti |
3 |
0:26:17 |
3 |
$239.0 |
$79.7 |
$56.0 |
$18.7 |
$295.0 |
$98.3 |
|
|
|
|
|
| 201014 |
8-May |
39295 |
Sagar Pawar |
51 |
0:33:01 |
|
$1,055.0 |
$20.7 |
$647.0 |
$12.7 |
$1,702.0 |
$33.4 |
|
|
|
|
|
| 201014 |
8-May |
39743 |
Sharma Subhash |
56 |
0:25:53 |
|
$1,195.0 |
$21.3 |
$847.4 |
$15.1 |
$2,042.4 |
$36.5 |
|
|
|
|
|
| 201014 |
8-May |
39745 |
Faisal Mohammed |
44 |
0:29:51 |
|
$2,091.0 |
$47.5 |
$662.0 |
$15.0 |
$2,753.0 |
$62.6 |
|
|
|
|
|
| 201015 |
15-May |
39321 |
Narsappa Anilkumar |
52 |
0:32:15 |
|
$1,184.0 |
$22.8 |
$230.3 |
$4.4 |
$1,414.3 |
$27.2 |
|
|
|
|
|
| 201015 |
15-May |
39197 |
Shaikh Nawaz |
39 |
0:43:53 |
|
$2,347.0 |
$60.2 |
$685.2 |
$17.6 |
$3,032.2 |
$77.7 |
|
|
|
|
|
| 201015 |
15-May |
39403 |
Rao Shrinivas |
1 |
0:17:59 |
|
$- |
$- |
$- |
$- |
$- |
$- |
|
|
|
|
|
| 201015 |
15-May |
39100 |
Dayama Vijay |
58 |
0:33:01 |
|
$2,427.0 |
$41.8 |
$126.0 |
$2.2 |
$2,553.0 |
$44.0 |
|
|
|
|
|
| 201015 |
15-May |
39232 |
Somaiya Bhavesh |
0 |
|
|
$- |
#VALUE! |
$- |
#VALUE! |
$- |
#VALUE! |
|
|
|
|
|
| 201015 |
15-May |
39642 |
Arya, Dheeraj |
40 |
0:31:30 |
|
$736.0 |
$18.4 |
$297.3 |
$7.4 |
$1,033.3 |
$25.8 |
|
|
|
|
|
| 201015 |
15-May |
39141 |
Prashant Kumar |
65 |
0:22:15 |
|
$805.0 |
$12.4 |
$90.9 |
$1.4 |
$895.9 |
$13.8 |
|
|
|
|
|
| 201015 |
15-May |
39516 |
Nerekar Ahmed |
53 |
0:33:28 |
|
$1,661.0 |
$31.3 |
$450.8 |
$8.5 |
$2,111.8 |
$39.8 |
|
|
|
|
|
| 201015 |
15-May |
39160 |
Aditya Pamak |
37 |
0:36:13 |
|
$2,151.0 |
$58.1 |
$331.0 |
$8.9 |
$2,482.0 |
$67.1 |
|
|
|
|
|
| 201015 |
15-May |
39287 |
Nevil Shah |
33 |
0:35:13 |
|
$963.0 |
$29.2 |
$- |
$- |
$963.0 |
$29.2 |
100% |
|
|
|
|
| 201015 |
15-May |
39236 |
Korgaonkar Vinit |
18 |
0:44:10 |
2 |
$846.0 |
$47.0 |
$1,159.7 |
$64.4 |
$2,005.7 |
$111.4 |
|
|
|
|
|
| 201015 |
15-May |
39660 |
Salvi Priti |
0 |
|
|
$- |
#VALUE! |
$- |
#VALUE! |
$- |
#VALUE! |
|
|
|
|
|
| 201015 |
15-May |
39295 |
Sagar Pawar |
37 |
0:45:49 |
|
$895.0 |
$24.2 |
$33.1 |
$0.9 |
$928.1 |
$25.1 |
|
|
|
|
|
| 201015 |
15-May |
39743 |
Sharma Subhash |
44 |
0:41:13 |
|
$1,305.0 |
$29.7 |
$1,771.8 |
$40.3 |
$3,076.8 |
$69.9 |
|
|
|
|
|
| 201015 |
15-May |
39745 |
Faisal Mohammed |
33 |
0:48:21 |
|
$1,484.0 |
$45.0 |
$716.9 |
$21.7 |
$2,200.9 |
$66.7 |
|
|
|
|
|
| 201016 |
22-May |
39321 |
Narsappa Anilkumar |
38 |
0:39:42 |
|
$736.0 |
$19.4 |
$388.0 |
$10.2 |
$1,124.0 |
$29.6 |
|
|
|
|
|
| 201016 |
22-May |
39197 |
Shaikh Nawaz |
43 |
0:36:42 |
|
$995.0 |
$23.1 |
$474.0 |
$11.0 |
$1,469.0 |
$34.2 |
|
|
|
|
|
| 201016 |
22-May |
39403 |
Rao Shrinivas |
6 |
0:20:33 |
|
$- |
$- |
$- |
$- |
$- |
$- |
|
|
|
|
|
| 201016 |
22-May |
39100 |
Dayama Vijay |
59 |
0:33:18 |
|
$2,061.0 |
$34.9 |
$245.0 |
$4.2 |
$2,306.0 |
$39.1 |
0% |
|
|
|
|
| 201016 |
22-May |
39232 |
Somaiya Bhavesh |
0 |
|
|
$- |
#VALUE! |
$- |
#VALUE! |
$- |
#VALUE! |
|
|
|
|
|
| 201016 |
22-May |
39642 |
Arya, Dheeraj |
45 |
0:30:45 |
|
$1,802.0 |
$40.0 |
$220.9 |
$4.9 |
$2,022.9 |
$45.0 |
|
|
|
|
|
| 201016 |
22-May |
39141 |
Prashant Kumar |
8 |
0:14:15 |
|
$- |
$- |
$- |
$- |
$- |
$- |
100% |
|
|
|
|
| 201016 |
22-May |
39516 |
Nerekar Ahmed |
60 |
0:29:21 |
|
$1,195.0 |
$19.9 |
$640.9 |
$10.7 |
$1,835.9 |
$30.6 |
|
|
|
|
|
| 201016 |
22-May |
39160 |
Aditya Pamak |
47 |
0:33:49 |
|
$846.0 |
$18.0 |
$654.9 |
$13.9 |
$1,500.9 |
$31.9 |
|
|
|
|
|
| 201016 |
22-May |
39287 |
Nevil Shah |
59 |
0:29:34 |
|
$866.0 |
$14.7 |
$174.0 |
$2.9 |
$1,040.0 |
$17.6 |
|
|
|
|
|
| 201016 |
22-May |
39236 |
Korgaonkar Vinit |
48 |
0:33:51 |
|
$1,594.0 |
$33.2 |
$540.5 |
$11.3 |
$2,134.5 |
$44.5 |
|
|
|
|
|
| 201016 |
22-May |
39660 |
Salvi Priti |
33 |
0:35:51 |
|
$756.0 |
$22.9 |
$182.0 |
$5.5 |
$938.0 |
$28.4 |
|
|
|
|
|
| 201016 |
22-May |
39295 |
Sagar Pawar |
55 |
0:26:47 |
|
$368.0 |
$6.7 |
$17.0 |
$0.3 |
$385.0 |
$7.0 |
|
|
|
|
|
| 201016 |
22-May |
39743 |
Sharma Subhash |
64 |
0:29:39 |
|
$1,085.0 |
$17.0 |
$1,287.8 |
$20.1 |
$2,372.8 |
$37.1 |
|
|
|
|
|
| 201016 |
22-May |
39745 |
Faisal Mohammed |
37 |
0:38:17 |
|
$1,753.0 |
$47.4 |
$578.9 |
$15.6 |
$2,331.9 |
$63.0 |
|
|
|
|
|
| 201017 |
29-May |
39321 |
Narsappa Anilkumar |
46 |
0:38:49 |
|
$1,333.0 |
$29.0 |
$227.9 |
$5.0 |
$1,560.9 |
$33.9 |
100% |
|
|
|
|
| 201017 |
29-May |
39197 |
Shaikh Nawaz |
35 |
0:33:49 |
|
$368.0 |
$10.5 |
$412.6 |
$11.8 |
$780.6 |
$22.3 |
|
|
|
|
|
| 201017 |
29-May |
39403 |
Rao Shrinivas |
1 |
0:00:03 |
|
$- |
$- |
$- |
$- |
$- |
$- |
|
|
|
|
|
| 201017 |
29-May |
39100 |
Dayama Vijay |
55 |
0:28:13 |
|
$1,086.3 |
$19.8 |
$- |
$- |
$1,086.3 |
$19.8 |
50% |
50% |
|
|
|
| 201017 |
29-May |
39232 |
Somaiya Bhavesh |
0 |
0:00:00 |
|
$- |
#VALUE! |
$- |
#VALUE! |
$- |
#VALUE! |
|
|
|
|
|
| 201017 |
29-May |
39642 |
Arya, Dheeraj |
49 |
0:29:41 |
|
$706.0 |
$14.4 |
$585.1 |
$11.9 |
$1,291.1 |
$26.3 |
|
|
|
|
|
| 201017 |
29-May |
39141 |
Prashant Kumar |
51 |
0:34:18 |
|
$745.0 |
$14.6 |
$259.9 |
$5.1 |
$1,004.9 |
$19.7 |
|
|
|
|
|
| 201017 |
29-May |
39516 |
Nerekar Ahmed |
34 |
0:36:11 |
|
$975.0 |
$28.7 |
$258.9 |
$7.6 |
$1,233.9 |
$36.3 |
|
|
|
|
|
| 201017 |
29-May |
39160 |
Aditya Pamak |
30 |
0:42:43 |
|
$1,053.0 |
$35.1 |
$36.0 |
$1.2 |
$1,089.0 |
$36.3 |
|
|
|
|
|
| 201017 |
29-May |
39287 |
Nevil Shah |
43 |
0:39:03 |
|
$437.0 |
$10.2 |
$181.0 |
$4.2 |
$618.0 |
$14.4 |
|
|
|
|
|
| 201017 |
29-May |
39236 |
Korgaonkar Vinit |
51 |
0:27:11 |
|
$1,195.0 |
$23.4 |
$283.1 |
$5.6 |
$1,478.1 |
$29.0 |
|
|
|
|
|
| 201017 |
29-May |
39660 |
Salvi Priti |
42 |
0:43:09 |
|
$1,214.0 |
$28.9 |
$371.3 |
$8.8 |
$1,585.3 |
$37.7 |
|
|
|
|
|
| 201017 |
29-May |
39295 |
Sagar Pawar |
49 |
0:31:01 |
|
$687.0 |
$14.0 |
$503.9 |
$10.3 |
$1,190.9 |
$24.3 |
|
|
|
|
|
| 201017 |
29-May |
39743 |
Sharma Subhash |
64 |
0:29:19 |
|
$1,195.0 |
$18.7 |
$716.0 |
$11.2 |
$1,911.0 |
$29.9 |
|
|
|
|
|
| 201017 |
29-May |
39745 |
Faisal Mohammed |
39 |
0:39:50 |
1 |
$1,085.0 |
$27.8 |
$168.9 |
$4.3 |
$1,253.9 |
$32.2 |
|
|
|
|
|
| 201018 |
5-Jun |
39321 |
Narsappa Anilkumar |
43 |
0:39:28 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39197 |
Shaikh Nawaz |
0 |
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39403 |
Rao Shrinivas |
1 |
0:12:12 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39100 |
Dayama Vijay |
51 |
0:31:54 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39232 |
Somaiya Bhavesh |
0 |
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39642 |
Arya, Dheeraj |
35 |
0:39:56 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39141 |
Prashant Kumar |
42 |
0:40:10 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39516 |
Nerekar Ahmed |
35 |
0:35:56 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39160 |
Aditya Pamak |
45 |
0:34:16 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39287 |
Nevil Shah |
60 |
0:20:53 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39236 |
Korgaonkar Vinit |
8 |
1:01:01 |
1 |
|
|
|
|
|
|
100% |
0% |
|
|
|
| 201018 |
5-Jun |
39660 |
Salvi Priti |
41 |
0:39:18 |
|
|
|
|
|
|
|
100% |
|
|
|
|
| 201018 |
5-Jun |
39295 |
Sagar Pawar |
37 |
0:42:18 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39743 |
Sharma Subhash |
41 |
0:41:45 |
1 |
|
|
|
|
|
|
|
|
|
|
|
| 201018 |
5-Jun |
39745 |
Faisal Mohammed |
47 |
0:33:24 |
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39321 |
Narsappa Anilkumar |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39197 |
Shaikh Nawaz |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39403 |
Rao Shrinivas |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39100 |
Dayama Vijay |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39232 |
Somaiya Bhavesh |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39642 |
Arya, Dheeraj |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39141 |
Prashant Kumar |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39516 |
Nerekar Ahmed |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39160 |
Aditya Pamak |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39287 |
Nevil Shah |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39236 |
Korgaonkar Vinit |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39660 |
Salvi Priti |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39295 |
Sagar Pawar |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39743 |
Sharma Subhash |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| 201019 |
12-Jun |
39745 |
Faisal Mohammed |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
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