This worksheet is a tabular data. Regular spreadsheet operations like cut/copy/paste, undo/redo, range selection, formulas and formatting are restricted in this mode.
The Total Cost of Ownership (TCO) model created by ServiceXen provides organizations with a framework for managing IT costs at strategic and daily operational levels. The model breaks IT costs into two categories: direct and indirect. The table below lists the various costs associated with each category. Due to the highly subjective nature of a TCO calculation, this should not be taken as an exhaustive list. There are spaces within each section of the TCO spreadsheet to add other cost categories as required.
Direct Costs
Hardware & Software
The capital expenditures and lease fees for servers, client computers, peripherals, network components, and software.
Management
The costs associated with network, system and storage management, including labor staffing, maintenance contracts, and professional services or outsourcing fees.
Support
The support staff labor hours and costs, training labor and fees, travel, support contracts and management overhead.
Implementation
Cost associated with the implementation of the application. These usually include development (customization and integration), testing, training, and consulting.
Communications fees
The inter-computer communication expenses for leased lines, remote access, and allocated WAN expenses.
Indirect Costs
End user IS
The cost of formal end-user training, casual learning, informal support outside recognized IT support channels, self-development of applications, and local file maintenance.
Downtime
The lost productivity due to planned and unplanned network, system, and application unavailability.
