| Zoho CRM - Implementation Checklist | | | | | | | | | | | | | | | | |
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| Step | Functionality | Show/Hide | | | | | | | | | | | | | | | |
| As per your business process, select the CRM modules | | | | | | | | | | | | | | | |
| ONE | Select your Tabs (CRM Modules) | | | | | | | | | | | | | | | | |
| Campaigns | | | | | | | | | | | | | | | | |
| Leads | | | | | | | | | | | | | | | | |
| Accounts | | | | | | | | | | | | | | | | |
| Contacts | | | | | | | | | | | | | | | | |
| Potentials | | | | | | | | | | | | | | | | |
| Forecasts | | | | | | | | | | | | | | | | |
| Tasks | | | | | | | | | | | | | | | | |
| Events | | | | | | | | | | | | | | | | |
| Cases | | | | | | | | | | | | | | | | |
| Solutions | | | | | | | | | | | | | | | | |
| Products | | | | | | | | | | | | | | | | |
| Price Books | | | | | | | | | | | | | | | | |
| Quotes | | | | | | | | | | | | | | | | |
| Invoices | | | | | | | | | | | | | | | | |
| Vendors | | | | | | | | | | | | | | | | |
| Purchase Orders | | | | | | | | | | | | | | | | |
| Sales Orders | | | | | | | | | | | | | | | | |
| As per your industry-specific CRM terminology, rename the Tabs | | | | | | | | | | | | | | | |
| TWO | Fields | | | | | | | | | | | | | | | | |
| Campaigns | Click Here | | | | | | | | | | | | | | | | |
| Leads | Click Here | | | | | | | | | | | | | | | | |
| Accounts | Click Here | | | | | | | | | | | | | | | | |
| Contacts | Click Here | | | | | | | | | | | | | | | | |
| Potentials | Click Here | | | | | | | | | | | | | | | | |
| Forecasts | Customization Not Available | | | | | | | | | | | | | | | | |
| Tasks | Click Here | | | | | | | | | | | | | | | | |
| Events | Click Here | | | | | | | | | | | | | | | | |
| Cases | Click Here | | | | | | | | | | | | | | | | |
| Solutions | Click Here | | | | | | | | | | | | | | | | |
| Products | Click Here | | | | | | | | | | | | | | | | |
| Price Books | Click Here | | | | | | | | | | | | | | | | |
| Quotes | Click Here | | | | | | | | | | | | | | | | |
| Sales Orders | Click Here | | | | | | | | | | | | | | | | |
| Invoices | Click Here | | | | | | | | | | | | | | | | |
| Vendors | Click Here | | | | | | | | | | | | | | | | |
| Purchase Orders | Click Here | | | | | | | | | | | | | | | | |
| Populate data in your Zoho CRM account | | | | | | | | | | | | | | | |
| THREE | Import your Existing Data | | | | | | | | | | | | | | | | |
| Campaigns | Available | | | | | | | | | | | | | | | | |
| Leads | Available | | | | | | | | | | | | | | | | |
| Accounts | Available | | | | | | | | | | | | | | | | |
| Contacts | Available | | | | | | | | | | | | | | | | |
| Potentials | Available | | | | | | | | | | | | | | | | |
| Forecasts | Not Available | | | | | | | | | | | | | | | | |
| Tasks | Not Available | | | | | | | | | | | | | | | | |
| Events | Not Available | | | | | | | | | | | | | | | | |
| Cases | Available | | | | | | | | | | | | | | | | |
| Solutions | Available | | | | | | | | | | | | | | | | |
| Products | Available | | | | | | | | | | | | | | | | |
| Price Books | Available | | | | | | | | | | | | | | | | |
| Quotes | Not Available | | | | | | | | | | | | | | | | |
| Sales Orders | Not Available | | | | | | | | | | | | | | | | |
| Invoices | Not Available | | | | | | | | | | | | | | | | |
| Vendors | Available | | | | | | | | | | | | | | | | |
| Purchase Orders | Not Available | | | | | | | | | | | | | | | | |
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| Define your CRM process flow and setup workflow rules | | | | | | | | | | | | | | | |
| FOUR | Workflow Rules | | | | | | | | | | | | | | | | |
| Lead Assignment Rule | | | | | | | | | | | | | | | | | |
| Big Deal Alert | | | | | | | | | | | | | | | | | |
| Add your own rule | Setup > Workflow Settings | | | | | | | | | | | | | | | | |
| Define your Mass Mailing Template requirements | | | | | | | | | | | | | | | |
| FIVE | Email Templates | | | | | | | | | | | | | | | | |
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| Setup > Templates | | | | | | | | | | | | | | | | |
| Manage your Reports | | | | | | | | | | | | | | | |
| SIX | Reports | | | | | | | | | | | | | | | | |
| Standarard Reports | | | | | | | | | | | | | | | | | |
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| Manage your Dashboards | | | | | | | | | | | | | | | |
| SEVEN | Dashboards | | | | | | | | | | | | | | | | |
| Standard Dashboards | | | | | | | | | | | | | | | | | |
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| Are you planning to capture leads from your Web site? If yes customize Web-to-Lead form | | | | | | | | | | | | | | | |
| EIGHT | Capture Leads from Web site | | | | | | | | | | | | | | | | |
| Setup > Lead Settings > Web to Lead | | | | | | | | | | | | | | | | |
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| Are you planning to show/hide data according to your users' role in your organization? If yes, configure your data sharing rules | | | | | | | | | | | | | | | |
| NINE | User Access Privileges | | | | | | | | | | | | | | | | |
| Setup > Admin Settings | | | | | | | | | | | | | | | | |
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| Are you planning to use synchronize your Contacts, Tasks, and Calendar data from Outlook to Zoho CRM? If yes, install Outlook Plug-in | | | | | | | | | | | | | | | |
| TEN | Synchronize MS Outlook Data with Zoho CRM | | | | | | | | | | | | | | | | |
| Setup > Personal Settings > Outlook Edition | | | | | | | | | | | | | | | | |
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| Document History | | | | | | | | | | | | | | | | | |
| Created By | Gopal | | | | | | | | | | | | | | | | |
| Created Date | January 3, 2008 | | | | | | | | | | | | | | | | |
| Modifed Date | January 8, 2008 | | | | | | | | | | | | | | | | |
| Version | 1.1 | | | | | | | | | | | | | | | | |
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